Recent Review: Dean arrived on time, was professional, carefully took apart the gas fireplace to clean and complete the safety checks. I particularly appreciated that he was meticulous in putting the fireplace back together so that the flames were between the logs and that the log placement and “embers” looked natural. The glass was carefully cleaned and is looking new. I appreciated his attention to detail. Dean left no mess when he left.
Recent Review: Our experience was positive from start to finish. My husband and I could not agree on the style or location of the fireplace in our family room. Wayne came out to give us an estimate and was able to provide ideas that we had not even thought of. His advice and expertise helped us come up with a design both of us were happy with. Tom and Taylor came to install the fireplace, stone the surround and the mantle and cabinets. They did a beautiful job! All 3 (Wayne, Tom and Taylor) were able to provide detailed explanations for our many questions and are very knowledgable about the products they use. They were all punctual, professional and cleaned up their mess on their way out! We were able to just sit back and enjoy our new fireplace. We would definitely recommend The Fireplace Guys to our family and friends.
Recent Review: All Seasons was patient and thorough. The owner Joe came to our house and made careful measurements before the installation crew arrived. When the crew ended up with the incorrect sized face for the fireplace, the problem was quickly resolved. Joe explained all our options to make sure that we got exactly what we wanted. Our new fireplace looks great, and better yet, works great! We are looking forward to winter now!
Recent Review: VERY HELPFUL IN PROVIDING INFO AS WE SELECTED A NEW FIREPLACE AND SURROUND. A LITTLE CONFUSION IN THE COORDINATION OF INSTALL RESULTING IN DELAYS. BUT, THE FINAL PRODUCT IS GREAT. COULD HAVE USED SOME ADDITIONAL INFO ON OPERATION BUT VERY RESPONSIVE TO QUESTIONS WE'VE HAD
Recent Review: Joe arrived early and raring to go. His priority was to safeguard our furnishings before the work began. His equipment was top-of-the-line and he was very experienced with his tools. Unlike all the other fireplace providers we had used in the past, Joe was able to easily diagnose and fix the internal smoke problems we have experienced for years.. Beyond that, Joe identified and helped us resolve all the combustion air supply problems as well, allowing us to continue to utilize our fireplace more, with confidence and safety. We will be relying on Joe and CCC for all our future fireplace and chimney maintainence needs. Furthermore, we will contract Joe and CCC for the upcoming installation of our garage heater. Joe, Melissa, and the entire Custom Chimney Care team will be a welcome addition to your service providers list and a necessity for your proper Chimney Sweeping, Fireplace Design, Installation, Parts and Upkeep. Tammy and Mike Prior Lake
We visited the showroom on 1/5/2013 and were impressed with the large selection of materials. After explaining what we were interested in--removing existing brick and mantle and installing floor-to-ceiling stone in a 14 foot room--Shelley helped us narrow our search and scheduled an in-home estimate for the following weekend. A few days later, we made our selection and returned to the showroom to finalize the project. Everyone we dealt with was professional, courteous, and friendly. True craftsmen transformed our functional fireplace into an amazing focal point. It was a great experience and we are delighted with the results.
- Kim D....
AAndersons Mechanical Service LLC
The crew did an amazing job on our gas fireplace. It looks like a brand new fireplace! The guys were very professional and very efficient and just nice guys.
- Chad W....
AJack Pixley Sweeps Inc
The service was excellent! He painted the inside of the fireplace, cleaned all components, added a little rock at the bottom. It looks like a new fireplace and now works perfectly! All done in an hour time.
- Kristine I....
AFIRESIDE HEARTH & HOME
I insisted that it be completed by Christmas, and they were very accomodating. I'm very happy with my new fireplace, and everyone I dealt with at Fireside was professional and reliable.
- Patricia S....
BCondor Fireplace & Stone
The workmanship was good, fireplace looks and works great. Communication and time to complete project was a little slow. I would use them again cautiously with more guidelines for the time frame.
- Faye F....
AAndersons Mechanical Service LLC
We purchased an Angie's List coupon, and we weren't sure what to expect, but John and an associate came out and totally cleaned and refurbished our two gas fireplaces. They did an incredible job on both fireplaces!!! In fact, my husband who wasn't sure what to expect from a "coupon deal" was amazed, and he wants John to come out every year and fix us up!! They truly look like new fireplaces!!
- Shirley B....
AFIRESIDE HEARTH & HOME
Very knowable on insert product. They scheduled an appointment when the fireplace was going to be installed and showed up on time. Within two hours we had a "new" fireplace. We had a little manufacturing defect on a piece of the insert after we first burned the fireplace. We called them up, they ordered a new one, and when they got it in schedule an appointment to switch it out. Everything we smoothly and they had great customer service.
- Michelle &....
AMark's Hearth Services
Our gas fireplace gaskets were reduced to dust. We were told by multiple fireplace retailers that this particular manufacturer was no longer in business and were unable to provide replacement gaskets. Assuming our only course of action was to purchase a new fireplace, we started shopping around. We found that the prices were beyond what we were willing to spend and started looking into fixing the existing fireplace. We called Mark from a reference given by another fireplace company, who did not service our area. Mark was prompt, congenial and helpful. We are very happy with the service Mark provided.
- Roberta A....
I WENT TO SEVERAL PLACES. WHAT I LIKED ABOUT BURNSVILLE STOVE & FIREPLACE WAS THAT THEY LISTENED TO WHAT I WANTED/NEEDED AND DID NOT TRY TO SELL ME SOMETHING WITH HIGHER BTU OUTPUT. JIM HJEMVICK CAME TO THE HOUSE TO TAKE MEASUREMENTS THAT SAME NIGHT, WORKED WITH ME ON THE PRICE, AND I BOOKED HIM FOR THE JOB.
- Peggy N....
ACondor Fireplace & Stone
I used them off of a friend's recommendation. I thought they were excellent communicators and the people were very friendly. They were just easy to work with. I knew what was going on the whole time.