Mark came over for the initial consultation, and we gave him a fairly blank page by telling him what our current concerns were (lack of privacy and poor quality) and asked him to come up with a plan. We went through 3-4 iterations with him over the course of a few weeks and multiple visits, and finally aligned on a budget ($17k) and scope of work. The work was scheduled for the beginning of August, but due to the loss of a foreman and the resulting backlog of work, the start date was pushed back several weeks. Timing wasn't a key issue for us, so that wasn't a problem. When work began, Mark was on site every day of the renovation. He was always reachable, and flexible as the job progressed over the course of roughly 4 weeks. When he had concerns, he would involve my wife and I, and we'd collaborate on the direction. The final product ended up looking quite a bit different from the original plan (much better in my opinion), but stayed on budget and was agreed upon by both parties. As far as the quality of work goes, it's clear that Mark and his crew take great pride in their work, and it shows in the final result. They are meticulous in the approach, and I never felt like any corners were cut, or that they were unwilling to do what it takes to make the landscape look terrific. I declined to grade price, as I didn't competitively bid this. Well, I tried, but Harder & Warner failed to call me back, and we had a recommendation for LandArc from a coworker. I was willing to pay for quality, and viewed this as an investment in our property. On a personal level, Mark is engaging and professional, and even offered to let my 3 year old son "operate" the excavator (under his supervision). It was a very positive experience, and I highly recommend LandArc for large residential projects.