I started with Kitchen Master in July of 2015. I have Pioneer Cabinetry and wanted to make a few changes without installing all new cabinets. They referred me to Kitchen Master. KM did some drawings. We decided what we wanted done and they referred us to several vendors to pick our materials. They also included 3 hours with their designer. While I had already picked most of what I wanted, she confirmed the overall look and offered a couple suggestions that were helpful. We signed our contract in December with an end of April install date. I will say the vendors they recommended were very helpful and all companies I would work with again. Especially Witbeck Appliance. Our job was supposed to take 2 weeks, but we decided to do the demo ourselves which was supposed to lop off a day or two. Prior to removing all of our appliances, countertops, sink etc I touched base with KM to make sure we were still on track. I was told we were. Then I touched base with their countertop guy to make sure the timing of measuring was coordinated. He said he could not come out for two weeks. So I called KM to see if we should postpone the job and they assured me the countertop guy was wrong and would be out on Tuesday as scheduled. So we removed everything from our kitchen on Sunday. Guess what? Countertop guy did not measure for two weeks. So in the time frame that our job was supposed to be done, almost nothing was done. We had no appliances, no counters, no sink. It was horribly inconvenient and could have been easily avoided by postponing the job. I called, texted or emailed the "project manager" almost daily. I either got incorrect response, delayed response or no response. Lots of excuses including that he was on vacation. You would think he would tell the client and provide the name of someone else to contact. One of my cabinets came in the wrong size and they installed it anyway. When I tried to figure out a fix with the carpenter he yelled at me, told me to fix it myself and stormed out of my house. They also installed warped crown molding. There were a few other small things. It seemed like they installed things they knew were wrong in hopes we wouldn't notice then got mad when we did. There were issues with the tile backsplash and it had to be redone a couple times. While I understand that things happen, the lack of attention and communication from the project manager, workers not showing up and things not getting done when they were supposed to led to complete distrust of KM and lots of frustration. We didn't want to go home at night see that either nothing was done, or what was done was not 100% right. After 4 weeks and a day of several calls and texts with no response as to when anything would be fixed or finished, I called the office in total frustration. I was told the lack of communication from the project manager is common. In fact, later some of the guys working said he doesn't call them back either. The woman in the office was super helpful, sent out a great guy that agreed with me on everything that needed to be fixed and finished, and everything was ordered. Job was supposed to start 4/25 and be complete by 5/6. The kitchen was operational by 5/27 and complete 8/8. Not quite what we expected. I know a good plumber and a good electrician and a good carpenter. I could have hired people to do the work, managed them myself and paid less money. However, I hired KM and paid a premium to have a manager so the job would be done on time and seamless for us. Ha. That is definitely not what we got. We were supposed to have a meeting with the project manager about issues with the tile backsplash, but the owner came instead. He was able to see some of the issues and we were able to communicate our frustration with the process. In the end, thankfully, they fixed everything and the kitchen turned out exactly as we hoped. It looks beautiful and the final quality of the work is good. Unfortunately it was a very miserable three months getting there.