We were impressed from the beginning. My husband called the listed number, and talked to Jeff, one of the owners. He suggested we visit their showroom, which we did the following Saturday. We looked over the many choices of doors, storm doors, hardware, glass, etc., and Jeff gave us a price and made an appointment for the following Monday to come and take measurements. We were able to take color swatches home in the meantime. When we expressed concern over the color match between the doors and storm doors, he assured us that they would make sure they matched, and they do. He left us with a folder containing a copy of our order, which indicated an expected delivery time (3.5 to 4 weeks). The doors were ready within that time frame, and they made an appointment during the following week (the week before Christmas) to install them. Don, the installer, got started on the front doors, and it started to rain, and rained all day. He continued to work, despite getting soaked, but arranged to return one week later to install the side doors. By that time it had snowed, but that didn't hinder him at all. These new doors make a tremendous difference in the appearance of our house, as well as in our daily lives, as the old doors didn't close well, and couldn't really be adjusted because of the deterioration of the frames. Also, we had not had a working doorbell since we moved here a year and a half ago, and Don removed the button from the front and advised my husband about the installation of new buttons on both doors (for a wireless doorbell we had purchased at the Home Depot). Both doors are located in small, awkward places to work on the inside, but that made no difference in either the price or the quality of the work. We had been a little nervous starting out because previous reviews had mentioned that they were a little high in price, but we were pleasantly surprised. We feel that the price was quite fair for the quality of the product and installation. This project was our primary reason for signing up with Angie's List, and we couldn't be more pleased!