Recent Review: They were on time, didn't hesitate in explaining the problems to me. Solved it once and didn't have to continually troubleshoot. Very understanding, professional, and answered all my questions and didn't leave until i checked out the now working hot tub, and told them i was satisfied. They also gave me tips on how to maintain my hot tub properly to avoid the little things that can make big problems. They did great and I will look forward to calling them 1st in another problem arises.
Business Description: Hot Tub Repair is a full service hot tub and spa repair company. We do everything from a simple drain and clean to freeze damage and insurance repairs. We also offer a full line of spa chemicals, filters, covers and accessories.
Business Description: Sales and service of all Master Spas products, including Michael Phelps Signature Swim Spas by Master Spas, Michael Phelps Legend Series Hot Tubs, Twilight Series Hot Tubs, Healthy Living Hot Tubs, Clarity Spas, Legend Series Spas, Down East Spas
Recent Review: Sent a message for service via email on their website. Did not hear from him in a day or two so I called the number on the website. Left a message with name/number and problem with the hot tub. He came out and immediately determined it was the pump and said he did not carry that part on his truck, he would have to come back. Left an estimate of repair and gave us a time and date he would return. Came back to install new pump, started it up and the error message returned. He then diagnosed the problem as the regulator that he then replaced. My only issue was that I thought perhaps a more thorough diagnosis of the problem might have led to him finding the problem in the regulator (a smaller repair in cost) before replacing the pump, especially since he said it is unusual to see these fail. All said and done we have a new pump and regulator and hot tub is working fine.
Recent Review: IThe switch on my wife's handicapped walk in tub failed after 19 months in service. She needs to use this bath and its whirlpool jets to relieve her overall body pain at least ever other day. Of course the switch failed on Sunday, 9/1/2013 during Labor Day weekend. I isolated the problem and bypassed the switch so she could continue her treatments on schedule. The bypass was only a temporary fix and we had no idea how it would last before total failure occurred. On Tuesday 9/4/2013 I contacted the local dealer of the tub to arrange permanent repair. I knew the swich was out of warrany (12 months) and fully expected to pay for the repair but I did need it promptly. Luxury Bath of Flint, 1330 E. Hemphill Road, Burton, MI 48529 gave me a run a around for two days, then told me they would give me no information of support nor the name of any repairmen they used. Their reason was that the tub had been invoiced to our builder, State Building Company of Davison, MI to installed the tube after first removing a 5 by 7 foot whirlpool tube and rebuilding the floor. When we were buying the tube they had no trouble showing it nor dealing with State just now when at llitle no cost to them customer service was necessary. They suggested I call the manufacturer World Spa in Miami. They were even less helpful, took my message and never called back. My wife and I started looking for spa repair on the internet and phone books and found his listing. A favorable lising at BBB was even better. We called and left a message on 9/4 and he got back to us on 9/5. He said he didn't normally do medical tubs because of access problems but listened to our story and the fact I promised him easy access and he agreed to come 9/11 and take a look. I had everything opened up, he came, looked, had another switch on the truck, we got everything running again in about 15 minutes. He realized the biggest difference between a hot tub and a walk in tube is a door with a big gasket.
Recent Review: Viscount Pool & Spa highly recommended Spa Services so I called and spoke to Shea who was very pleasant and efficient. Shawn came out right on time and quickly diagnosed the problem (which was an unusual one) fully explained the cost etc. of the repair and after my approval quickly went to work and made the repair. Shawn was very knowledgeable, honest and personable. I believe you can totally trust this company!
Viscount Pool & Spa highly recommended Spa Services so I called and spoke to Shea who was very pleasant and efficient. Shawn came out right on time and quickly diagnosed the problem (which was an unusual one) fully explained the cost etc. of the repair and after my approval quickly went to work and made the repair. Shawn was very knowledgeable, honest and personable. I believe you can totally trust this company!
- Thomas A....
Called to request service on my Jacuzzi and was told that Clearwater Pools no longer performs service for Jacuzzi's or Spas, only pools. Since Clearwater came up at the top of my search for, 'Jacuzzi' I thought it might be good for other folks to know.
- Garrett S....
ASpa Service Inc
They were great. The guy was out there in freezing cold and he was underneath the hot tub fixing it. I chose them based on their proximity from my place. He was really nice.
- Chad K....
ASpa Service Inc
Randy, the technician for Spa Service, Inc. was punctual, experienced, and professional. My hot tub required a pump install and complete re-plumbing and he did it all in an afternoon. After just a few minutes speaking with him I knew he held himself and his work to high standards, and I was not disappointed. The tub works perfectly! I would definitely call Spa Service, Inc (Livonia, MI) again.
- William S....
ASpa Service Inc
I wanted to wait until everything finished completely before I left my review. I couldn't be more pleased with my experience I received from Spa Service Inc. and their repair technician Shawn. I have used this company a few times before in the past with great results and I needed to replace my aging hot tub pump that had developed a leak around the shaft seal. I didn't consider this a big project and something I could handle myself if I needed to. Not wanting to bother Shawn, I mistakenly found another hot tub company, Hot Tub Repair of Michigan and had them order me a new pump. What a HUGE mistake. Chris from Hot Tub Repair ordered me a pump online and had it shipped to my house. I wanted him to install the pump, but he insisted I could do it myself and it wouldn't be difficult. I installed the new pump and a few days later I was having problems with the pump humming and every so often it wouldn't start. I was told I had a 5 year manufacturers warranty on the pump and when I contacted Chris about this he accused me of being the reason the pump didn't work and then told me he didn't even service my area after it clearly states on his website he services Wayne County, which is where I live. He told me I also voided my manufacturers warranty because I installed it myself, which is what he told me to do. Out of options, I called Shawn at Spa Service Inc. and had him come troubleshoot the pump. Within 15 minutes he determined the pump had a dead spot in the bearings and was the fault of the manufacturer and not me. Shawn sold me a replacement pump, installed it quickly and verified everything worked before leaving. Chris from Hot Tub Repair of Michigan still didn't want to honor my manufacturer's warranty and accused me of lying and being the one who broke the pump. Shawn from Spa Service Inc. stepped in and helped me figure out the supplier they used and he spoke to them on my behalf. I mailed the stickers off the bad pump to the supplier and they sent me out a brand new replacement motor at no charge. Shawn and Spa Service Inc. went over and above what they needed to do for me. Don't hesitate to use this company. They are honest, quick, and very reliable. I learned my lesson and won't use anyone else for my hot tub again. If you choose to use Hot Tub Repair of Michigan, do so at your own risk.
- Gregory F....
AAll Spas Serviced
This was the first time I've ever had to have service on my Spa, and didn't know what to expect. When it broke it was under 40 degrees out, and I didn't know how long it would take to get someone out or how long the repairs would take. The spa is also in a difficult location sunk into a deck, and I was concerned that might create additional complications. I called Mike & left him a message outside of his business hours, hoping for a callback the next day. He called me later that evening, and we booked an appointment for the next day. Mike showed up on time within the window he promised, and was very courteous & professional. He clearly has many years of experience and was very patient with all of my questions. The difficult location of the spa hardly slowed him down, and he got my hot tub repaired with a new heater the same day, in less than 3 hours. His pricing was completely reasonable, and I'll likely have him out again for some spa upgrades when its warmer. I absolutely recommend him to any friends or family needing spa service!
- Steve M....
ASpa Service Inc
Chris from Spa Service Inc showed up on time and did a fantastic job repairing the hot tub. Due to the location of the tub, Chris had a minimum amount of room to get to the equipment to repair, but he managed to do it. Outstanding job and this will be my Spa Service repair company from now on!
- Ellen F....
AAll Spas Serviced
It went great. We called Mike on Monday. He called back immediately and said he could be here on Wednesday morning due to working an all-day repair on Tuesday. He arrived promptly and had all of the proper parts and tools to do the job. The problem was a pump seal and he replaced it quickly and efficiently. We didn't even have to drain the tub, thereby saving 365 of gallons of water. Mike is friendly, knowledgeable, and does great work. We would definitely hire him again -- and we'll probably get the chance, since our spa is 24 years old!
- Gary B....
DDISCOUNT POOL & SPAS
Last winter, I got my hot tub winterized by DISCOUNT POOL & SPAS. In Spring when the same company opened the hot tub it started leaking. They didn't do a good job to winterize my hot tub, few attempts to fix the problem didn't do much good, then DISCOUNT POOL & SPAS didn't respond to my calls. I left with the leaking hot tub. Not professionals in what they do with hot tubs, I will have to take them to court.
- Eyad H....
AAll Spas Serviced
Mike replaced some critical components of the Sundance Spa, which had leaked and wasn't working. He tried to get it working but realized some of the components were broken, had frozen, and needed to be replaced. He quoted me accurately, I told him to get the parts and do it and within the week, it was completed and it's working well.