Recent Review: Experienced and polite crew of three. Informed me what they were going to do each day - all three days. Cleaned up and left entire area spotless. Explained lifetime warranty and gave me a number to call if I encountered any problems at any time. No problems to date. Basement completely dry. Have peace of mind and no more fear of emergency calls about water in the basement. Well worth the investment!
Recent Review: NOVA should be an example to all Angie's list companies for outstanding work and customer service which is unfortunately so rare these days. They were professional, competent, timely, hardworking and stand behind their work and product. We have complete confidence in the work performed. They were immediately responsive when contacted, available right away to give an estimate, explained in detail what work would be needed, excited and confident about their service and product, were timely, prepared and worked their tails off... and finished earlier than promised. I would highly recommend NOVA. Thanks NOVA!
Business Description: A service for Absentee and Vacation Home Owners, "Peace of Mind for You, Security for Your Home"
* Weekly, Bi-Weekly or Monthly home and Property Inspections
* Additional Caretaker Services Available
* Experienced and Professional
* Outstanding Customer Services
Recent Review: the employees arrived when expected, there was a problem with the current sump pump, which they recommended a solution. We were happy with the outcome. the back up system works great. Gives us peace of mind when we are away during stormy weather!
Recent Review: From day one we had amazing service. The Salesmen Bill, the Project Manger Perry and all the guys doing all the work. They were professional, VERY helpful with what we could do and should do. We are new home buyers and relied on advice from everyone and they were great with waiting for us to make decisions about what was best. We had surprise issues come up the day of work and they were helpful on how to fix it and were patient while it was fixed. They went above and beyond with helping us stretch our budget to get the most done. They cleaned up after themselves each day and explained what they did and had to do the next day so we were fully aware of what was going on. All in all I hope I never have to use them again because now my house is perfect and won't ever need any other work ever right?!? Yeah, right! I wouldn't hesitate to give them a call again and will tell others of how awesome they are!
Recent Review: I can't say enough great things about working this company. If you’re looking for the short version of the review here it is – they were professional, courteous, efficient, and effective in their follow-up and communication. They did great work for a great price and I highly recommend them if you need basement waterproofing work done. If you’re looking for the detailed version of the review see below: We had recently purchased a home and two months in (after the first heavy rains/snowfall of winter) we noticed a heavy leak in our basement as well as water pooling in an old sump pump well (that we had been assured was old and didn't need a sump pump since there was one already installed on the other side of the basement). After calling a few different vendors to come and take a look to diagnose the issue, we finally called HomeSpec after finding them on Angie's List. I initially contacted them after-hours, but was still able to "talk" to someone via their chat feature on their website. Once the individual on the other end of the chat got some basic information from me, I was told someone would contact me first thing the next morning to schedule an appointment. Sure enough, before 8 am the next morning, I received a call back from Ingrid (who also apparently was the one monitoring the chat feature after hours – give that woman a raise!) That's basically the type of service received from the first initial call to the last and final follow-up call from the company. Everyone I spoke to was kind, professional, and expedient in all responses to me. Dan came to the house to do the initial inspection and draw up a proposal for work. He worked with us to identify possible solutions and worked out different financing options so we could choose the one that best fit our situation (also a bonus with working with this company - they offer financing plans through EnerBank USA). Our sump pump was installed separately from the waterproofing work because it was something we needed done immediately whereas the outside waterproofing had to wait for certain weather conditions to be met. HomeSpec made sure to expedite the installation of the sump pump for us and the team that handled that installation was great to work with. Ryan Loop and his team (Chris and Cody) did the actual work to waterproof the outside of the house and were also extremely professional, courteous, and thorough. They even stayed till 7 pm on the 2nd day of the job to complete it! All in all, this company does great work and if my basement needs additional work done, they’ll be my first call!
Recent Review: Hand shoveled to about 4 feet deep around perimeter of house excluding the outside walls of the attached garage. Filled with sealing agent and covered over with excavated soil. Removed 2 old sump pumps from crawlspace and the attached hoses. Replaced with commercial grade sump pump and all necessary hoses + connections..
Everything went very well. Done in excellent time and efficiency. Very professional. First time used this company but will definitely hire again when needed.
- Vicki P....
the employees arrived when expected, there was a problem with the current sump pump, which they recommended a solution. We were happy with the outcome. the back up system works great. Gives us peace of mind when we are away during stormy weather!
- Vicky B....
AStay Dry Basement Waterproofing Inc
From day one we had amazing service. The Salesmen Bill, the Project Manger Perry and all the guys doing all the work. They were professional, VERY helpful with what we could do and should do. We are new home buyers and relied on advice from everyone and they were great with waiting for us to make decisions about what was best. We had surprise issues come up the day of work and they were helpful on how to fix it and were patient while it was fixed. They went above and beyond with helping us stretch our budget to get the most done. They cleaned up after themselves each day and explained what they did and had to do the next day so we were fully aware of what was going on. All in all I hope I never have to use them again because now my house is perfect and won't ever need any other work ever right?!? Yeah, right! I wouldn't hesitate to give them a call again and will tell others of how awesome they are!
- Winter P....
They were great-The crew that came here-( John-Dave and Richie) went above and beyond- they were polite-knew all about their system and answered all questions-fixed a few other problems that I asked that weren't in contract-they were great with my little dog and careful not to ruin anything- They explained everything and I always knew what was happening! I was impressed!
- Susan R....
The workers were prompt to arrive, cleaned up after themselves (and it was a messy job), and finished on time. I have not had water in the basement since, and what a relief it is! CUS68
- Joyce H....
AMr. Rooter of Southwest Michigan
Plumber always arrives as scheduled, performs above and beyond my expectations--leaves everything as he finds it.
- Brenda W....
ATim Conklin Plumbing Services
I called Tim about having a sump pump replaced. He told me exactly what he would do and what the cost would be. I also mentioned a faucet problem and he said he'd take a look at it . The appointment was made for the next day. Tim called the morning of the appointment to let me know he would be a little late. He arrived and got to work replacing the pump, cleaning out the crock, checking the check valve and testing the system to make sure it worked as it should. He signed and dated the owner's manuel and gave it to me when he first arrived, telling me the benefits of the pump he was installing. Next he repaired the leaky faucet. He explained what he did with each job and was very thorough in answering any questions I had. The cost was what he said it would be and less than I had expected to pay.
- James D....
AMr. Rooter of Southwest Michigan
The service person shows up as agreed, works efficiently and professionally, and always cleans up the work area.
- Brenda W....
AEverDry Waterproofing of Grand Rapids/Saginaw
Excellently. First of all, the initial visit to determine problem and solution was made clear. The gentleman was not too pushy, but did tout the uniqueness of the Dry system. I worked as support staff for a waterproofing company for about 6 years, so I was impressed by the thoroughness of the system. The workmen that came out were very clear on what they would do, step by step, were very explanatory, polite, going over details as much as we needed, and answered all questions to our satisfaction. Daily they were punctual and worked their tails off! The foreman and all workers were very cheerful and polite. They seemed to really enjoy their work, and even explained the benefits of working for the company. The foreman seemed to have a pretty tight-knit crew. The clean up afterwards was excellent. Due to the outside excavation around the foundation, shrubs and plants had to be moved. They were very meticulous in keeping in good shape what I wanted to keep, and even helped discard overgrown shrubs and cleaning up the branches and stumps. I truly believe that they went above and beyond, and we had nothing but an excellent experience.