Richland Fireplcae Cleaning

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25
Reviews
Recent Review: First time with this company. Two men inspected and cleaned chimney. Provided recommendations. Cost in line with previous years. Will use again.
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27
Reviews
Recent Review: I just moved into my house and the house inspector told me the flue was broken. I called this company, they came and cleaned my chimney and he advised me against spending more money just yet on putting in a new flue because they could not get an original part and it would be expensive to complete the entire repair. He told me to live through the winter and to close my glass fireplace doors and see if I thought I was going to pay through the nose for heat. This winter was incredibly cold but we managed just fine without the expense just yet. Not only did I appreciate this guy's honesty -- but he and his staff were impeccable. The cleaned the chimney without leaving a speck of soot.
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17
Reviews
Recent Review: Dan was very professional and helpful. First of all, he returned my call in a timely fashion, and he talked through on the phone what services I would need and which ones he could fit into his schedule right now. We scheduled an appointment for a week later (today). He arrived on time, and put down drop-clothes before doing any work. He answered the questions I had, and several times he answered questions before I had even gotten around to asking them! After he cleaned the chimney and repaired the damper, he took the time to orient me to the basics of my fireplace and chimney since this is the first time we've had a home with a fire place. The damper worked wonderfully after he fixed it, and the fireplace was much more clean! We also knew that the outside of the chimney needed some masonry work. Dan explained at our first phone conversation that he would not be able to fit it in to the schedule in the fall, but perhaps could in the spring. After cleaning the chimney, Dan spent some time with me giving me several do-it-yourself options for inexpensively fixing the masonry work. He was willing to come back in the spring, but he wanted me to know there were other options as well. I appreciated Dan's professionalism, and I will definitely be using him again.

Reviews in Richland to Clean Fireplaces

APARCHMENT CHIMNEY
First time with this company. Two men inspected and cleaned chimney. Provided recommendations. Cost in line with previous years. Will use again.
- James S....
AKazoo Chimney & Lawn Sprinkler
I just moved into my house and the house inspector told me the flue was broken. I called this company, they came and cleaned my chimney and he advised me against spending more money just yet on putting in a new flue because they could not get an original part and it would be expensive to complete the entire repair. He told me to live through the winter and to close my glass fireplace doors and see if I thought I was going to pay through the nose for heat. This winter was incredibly cold but we managed just fine without the expense just yet. Not only did I appreciate this guy's honesty -- but he and his staff were impeccable. The cleaned the chimney without leaving a speck of soot.
- Amy E....
APARCHMENT CHIMNEY
Were very nice and respectful of our property, Used tarps to protect carpet and explained everything he was going to do before he did it and why. They were very efficient and thouough. They spotted problem with top of chimney and showed me with digital pictures the exact detail. They will come back and repai chimney in spring. Highly recommend this company. Have been in business 23 years or so Does chimney servicing for Kalamazoo College.
- Rhonda H....
ATop Hat Chimney Sweeps Inc
Dan was very professional and helpful. First of all, he returned my call in a timely fashion, and he talked through on the phone what services I would need and which ones he could fit into his schedule right now. We scheduled an appointment for a week later (today). He arrived on time, and put down drop-clothes before doing any work. He answered the questions I had, and several times he answered questions before I had even gotten around to asking them! After he cleaned the chimney and repaired the damper, he took the time to orient me to the basics of my fireplace and chimney since this is the first time we've had a home with a fire place. The damper worked wonderfully after he fixed it, and the fireplace was much more clean! We also knew that the outside of the chimney needed some masonry work. Dan explained at our first phone conversation that he would not be able to fit it in to the schedule in the fall, but perhaps could in the spring. After cleaning the chimney, Dan spent some time with me giving me several do-it-yourself options for inexpensively fixing the masonry work. He was willing to come back in the spring, but he wanted me to know there were other options as well. I appreciated Dan's professionalism, and I will definitely be using him again.
- Cj G....
ATop Hat Chimney Sweeps Inc
It's been awhile since servicing and I don't remember all of the detail beyond what is reported above.
- Karen W....
BTop Hat Chimney Sweeps Inc
Have used Dan in the past and quality of the work has always been very good, even today. This time he was unpleasant on the phone and rude to my wife when onsite doing his work. For a job that takes slightly over one hour I would expect a service provider would not need to smoke at a customer job site. There were many positive aspects, but a lack of professionalism. I will consider using others in the future but would use again if necessary.
- James S....
FChimnee Cricket
Initial meeting with Chirstopher went  very well, he appeared very knowledgeable and was able to discuss my concerns and explain in detail what was needed to bring this fireplace up to safe usable condition. He answered all my questions about safety. I was told the work would take all of 4 hours.  Christopher informed me I would be able to burn a fire immediately if the firebox was "primed" and he explained how to do this, if not primed I could burn in 24 hours after the repairs were made. The work was scheduled for Dec. 6th, 2012.     The crew of 2 arrived 12:15 pm and set right to work.  They got right to work installing the damper cap and 1 (Steve I believe) then came in to begin repair of the firebox.  Initially grouting around a few loose bricks was removed by grinding it out and within minutes Steve began adding new grout. I approached him and inquired about the other walls were there was cracked grout and holes in the grout.  He stated that only the grout around actual loose bricks required grinding and that he would grout over the other places.   Having repaired cement steps myself,  I was quiet curious as to how the new grout was going to adhere to old damaged stuff with no prep or cleaning, but Steve stated he had been doing brick work for 2 decades and knew what he was doing. I became alarmed when a short time later -1:30pm- he was cleaning up so I again approached him. When I looked at the firebox I could see were wet grout was added, but not all the walls had fresh grout and the floor was completely void of repair.  At that time I informed Steve that the entire firebox was to be repaired including the floor and the chimney still needed to be cleaned.  He then told me he did not know this so I asked if Christopher had given him a work order or instruction and he replied he had not given him anything only told him to do the damper and repair the loose bricks.  I then showed Steve the contract with the list of repair items.  He informed at that time he had no more grout and did not have a brush to clean the chimney.   I informed him I was not happy with this, and that I had an appt. and would return in no more than 1 1/2 hrs.  He offered to go to the Home Depot and purchase more grout and return to finish the firebox, but would have to reschedule the cleaning. I left for my appt before the crew left and they had a 15-20 min drive one way to Home Depot.  I return just under 90min later.  The Chimnee Cricket crew was not at my home.  On inspection I could see wet grout on the floor of the firebox and everything was cleaned up.  This worried me because they had 35-40 min total drive time, what ever time it took to enter the store, pick up grout, and check out.  At best the crew had a max of 45 min to re-grout the floor and clean up.  Within a few minutes the crew again arrived informed me of the floor work, told me they also purchased a brush and cleaned the chimney and they hung a large storm window that I had taken down and repaired.  "Just to be nice." All of this in 45 min.   While I was very suspicious of how a "full 4 hr" job took 2 hrs I paid the balance of the $1100.00. 2 weeks and 3 small fires later as I cleaned the floor of the firebox the grout work began flaking off-no wonder- it was at best paper thin and covering loose that easily moved under the broom.  As it was the holidays and I was heading out for 2 short trips I decided to call Christopher after the 1st of the year.   Christopher seemed very concerned when I informed him of the workman ship and he schedule Jan 18th to personally repair my fireplace and clean the chimney (as I do not believe it was ever done). On Jan 18th I waited for Christopher to arrive and when it was well past our schedule time I called him and stated his wife and daughter were ill and he was taking care of them.  I was suspicious of this because of the background noise I could hear. He asked if he could call me the following week to reschedule as his calendar was not handy.  I agreed.  2 weeks later I left him a message and  requested he call and reschedule. No return call.  Again on Feb 18th I left a message informing Christopher I was very unhappy, that he had $1100.00 dollars to do a job and that I was at the end of my patience and please call to schedule this work.  It is now a full 3 full days later and NO CALL.    Christopher has had more than enough time to correct this problem.  I totally regret hiring this company and would never recommend them.
- Ann A....