I was very impressed with Bill right from the first contact. He was pleasant & professional on the phone (some of the other handymen I called never called back, and those that did, I didn't care for their phone manner at all). He introduced himself by name, and was willing to come over within my timeframe to give me estimates for my work to be done. He answered all of my questions about everything, never blinked an eye, and was very knowledgeable. I am a first time homebuyer, and quite frankly, a little overwhelmed, since I never had to deal with any of this stuff before. If I called with a question while out .purchasing materials, he was either available, or if I left a message, got back to me promptly. One job (gutter cleaning) came in at the estimated price, and the second job (installing trim, a door, and a programmable thermostat) actually came in at the lower end of the estimated price. I have several more jobs on my list for him, and have complete trust & faith that he will once again perform the work competently for a price that is nice to my pocketbook. I definitely won't be calling anyone else for my handyman needs.