Sales rep came out, measured, provided a quote, wrote contract. Install was to be in kind replacement of windows with double hungs (only modification) and included exterior trim work. Installer came out and took final measurements. Windows were fabricated and install date set up. January 2014. Installers came out as scheduled, called ahead per agreement. Removed windows and trim. First window, no problem. Bay window was significantly smaller than the original. Installer explained original window was not to "code". I was disappointed, but with a large opening in my dining room, accepted the smaller window. When it came time to trim the exterior of this smaller window the installer wanted to put a "shed roof" on it rather than the full bay cap they removed. I insisted on "in kind trim". They did not have the material and told me I would have to contact "my siding guy". I contacted a manager at Wallside, he assured me they would take care of the siding and trim work and instructed me to "pay the installer in full", no worry! This was a major mistake. Within 3 weeks the large pane in the non-bay window began to stress crack. I must admit a replacement window was installed within a few weeks with a different installer. This was a great experience, however this installer took a look a the original job and pointed out some real issues. Not only was the trim work incomplete, there were issues with insulation and craftsmanship. He repaired what he could and called his boss. Additionally the cleanup on the exterior of the house was horrible, names, screws, caulk tubes were left in the bushes and lawn, when I called Wallside and provided feedback they did send the crew back out to clean-up. I must admit, when they returned, I got more than clean-up. I got to listen to a string of profanity regarding my lack of providing a trash receptacle and my pettiness! At the end of the day, the trim work has still not been done in spite of Wallsides apologies and excuses. I am going to have to hire someone to replace siding and finish the work. My take-away. Wallside windows are OK quality for the price. The installation of Wallside windows is totally dependent on the "independent" contractor they send your way. There are good ones and there are the ones that landed at my house. Wallside is very concerned with locking in the sale, once they have your money, they are done with you; they move onto their next customer. It is sad this is a Michigan based company and we like to keep our dollars in the State but we will never use this company again!