Recent Review: ServPro was called by insurance agent Dec 3rd to clean water damage due to break in main line in above condo. There was water everywhere, including the electrical system which set off the smoke alarms at 6:30 am. ServPro removed all the ceiling insulation, some wall insulation & ran large industrial fans for about a week jacking the utilities bills sky high which they seemed to feel no obligation to pay. I live on a fixed SS income so billed my insurance for that expense. It was all downhill from there. I was re-located to a motel. AND there I sat for two mos with nothing done by ServPro. I visited the the condo every weekend, wk after wk & nothing was done. I spent Christmas and New Year's at McGuires because ServPro couldn't get their act together. Funny how they could get things done (sort of) when the insurance money ran out and they were forced to get the condo livable for me. They basically had Mon-Wed to paint the entire condo (twice, moving all furniture) so the carpet could be laid Thurs-Fri. All my stuff was packed in boxes stacked to the ceiling in the garage. Insurance paid them to help unpack boxes due to my physical limitations. It was at least 2 mos before that was finished. They seemed oblivious to my frustrations. I spent most of the 6 mos waiting for them to come back to do work. I dare say they weren't here over 2 wks out of the 6 months. They used a psychological abuse called gaslighting...telling me I didn't remember the way things were before, paint on the cupboards, and a screw sticking upward out of the counter top, etc. Oh, you were just gone a long time, you don't remember that paint was on your cupboards...insinuating some kind of memory loss or that I was an old crazy lady. That is a technique abusive people use to get away with their abuse--instill thoughts that someone is losing their memory or going insane. Didn't work on me. Made me furious. The main worker, Jeff, is oblivious to his surroundings. All my stuff was shoved up against other stuff, (they took a gouge out of my bed frame, and deep scratches in a coffee table and TV table that is solid oak and cost $500). The plastic on the sofa wasn't over the sofa sometimes, like someone had raised it to sit down, then forgot to cover it again which caused the sofa to become very dirty with all that insulation dust & dry wall. The blinds at the slider window sat on top of my dinette table which was shoved against the slider and they were bent and full of insulation dirt, just an awful mess. Someone at McGuires commented that, "There is someone in there who is not aware of his surroundings, and being aware of your surroundings is what being a contractor is all about." She hit the nail on the head. Remember that if you ever hire them which I would never do again. They LOST the large living room mirror, scratched and took gouges out of furniture, broke a china platter, canister, Thomas Kinkaid figurine all of which they did reimburse me for, but I suffer severe degenerative arthritis, using a walker most of the time, unable to shop and all this was a great inconvenience and disappointment. I didn't expect someone would come into my home and wreck things that weren't even part of the flood. Also there was money taken out of a jar where I keep loose change. It was 1/3 filled and was down to 1/4. I can't prove they took the money or someone else like the carpet layer or dry-waller but someone who was in here took it and obviously someone wasn't supervising. They broke the front entry tiles, took out a row and extended the carpeting (without ever discussing this problem or admitting to error), but then they dropped something in the middle of the tiles and had to replace all of them. I mean talk about a Three Stodge event. Jeff was very noisy and clumsy, always dropping stuff when he was around me. He blamed the dry-waller but didn't seem to "know for sure who did it." II sure as heck would be finding out if I had to pay for someone's tiles. You decide that They lied saying they no longer made 8" tiles like what was here, so they put in 13" tiles. Later I found they make every size tile but apparently ServPro didn't want to put forth the effort or cost to replace equal with equal. They are cheap and cut corners wherever possible. They replaced the chandelier with a floor model from Ludington and couldn't take it back when it was too big so I'm stuck with it. They didn't put in a sub-floor before laying the tiles. They put some metal thing in between the carpet and tiles that actually hurts to step on because the carpet and tiles are on different levels without the sub-floor. Their solution was to get a bound rug to throw there to prevent stepping on that metal that stands upright. Frankly, it's dangerous. The grout job is horrific. He cut the tile so poorly, he had to fill in all the extra empty space with extra grout which looks like a child did it. There is not enough grout at the doorway or in between the tiles and each week more tile comes out like a sandy grit. They forgot to carpet the coat closet so dumped off a huge roll of extra carpeting which is lying in my dining room because it's too heavy for me to lift. Don't expect compassion when they walk out on a job. I asked both supervisors, Nick and Bruce, to come look at the tile job and the ruined counter tops, etc. They sent a sub-contractor from Van Dries with commercial tiles rather than glossy ceramic tiles for the entryway. Commercial tile is cheaper but needs special treatment for washing. They were ugly. It was a set-up. I said I didn't like any of them (which made me look like a complainer once again). Commercial tile is dull and usually has pieces of material in it to prevent slippage in a bldg. It wasn't what was in this condo originally. Looked like it should go on an outside patio. Sent Nick a link from Home Depot of a tile I liked that was 8" and he allegedly was getting Home Depot to order a sample to bring over. I confronted him about why he would try and put commercial tile in this condo, and they WALKED off the job, saying I couldn't be pleased. How convenient. Confront them and they bail and blame me. Don't count on them. I had asked supervisor, Nick, to come look at the horrible paint job and the tile job. For the paint job, Jeff came first, asking t see the areas that needed a touch-up and said Nick would be there later. By time Nick arrived, Jeff had painted all the places that needed it. No problem, right? They had that one figured out. Paint still came off another wall washing a black mark with a dishrag and they had to repaint that wall (small wall). In all they did 4 paint touch-ups. The color barely resembles what was chosen because they used a different paint and only painted the walls once which makes them look greenish. It will never last. Already chips and nicks have happened. Terrible paint job. Jeff had to sand and stain cupboards in the kitchen due to the over spray because he tried to spray paint the laundry room and bathroom which didn't work out. I don't know any professional painter who goes into a home that is already built and lived in and spray paints. They do that in new homes where no one is yet living. The bathroom mirror was covered in paint. The cupboards and floor had paint on them. A mess and unprofessional. They insisted they painted the walls twice which never happened. When I asked them HOW they could miss areas twice if the walls were painted twice, their response was "Good question" and left it at that, feeling no obligation to answer my question. They would stand and whisper about things and I knew they were discussing how to cover up some of their mistakes. I've done better paint jobs in my lifetime. I think the main reason is because they dragged their feet for 2 mos without doing anything, and then had to paint the entire condo in about 3 days and couldn't possibly paint it all in time. So they lied. After returning to the condo, I found a screw coming up through the kitchen counter top (ruining it). They told the insurance that the water damaged it and got approval to replace them. Jeff was pounding the top of a paint can while it sat on the counter top one day (LOUD and HARD), and I realized he was he was the one who ruined the counter top by pounding so hard but they conned the insurance into covering it. After installing the new counter tops, Jeff put cans of wood stain and wood cleaner on top of the counter with nothing under them, and left permanent oil/stain rings on the new counter tops. There was also something wrong with one of the counter tops as it was covered with a white sticky chalk and now takes forever to dry and is very hard to keep clean. It's like it never had the proper sealant applied but Jeff never noticed it (once again). He didn't notice he left oil and stain marks on it either. Or if he did, he was mute about it. I've probably missed areas as there was so much. They might be OK to use for water restoration but do NOT hire them to do house repairs because they are unprofessional and will ruin far more stuff than what was originally ruined. Like children, they picked up their toys and went home, sending a check to the co-owner to get another contractor to lay tiles and said I would never be pleased. Excuse me? Who could be pleased with all the above? And now, I'm left with a damaged $500 table that they had promised to fix. They really need to be put out of business so no one else goes through what I went through. You decide, but I wouldn't recommend them to my worst enemy. Our condo association voted never to use them again.