Very bad experience. We thought we were hiring another reputable company who had been referred to us by two others. Answered phone with first name, we tried to verify we were speaking with our plumber of choice, and he said, yes, this is Steve. He gave us a verbal estimate only of $600-$800, we veified that was for both concerns, and we accepted without written estimate or business card because we had such great personal references. When he came to do the work, arrived promptly at 9 AM, was there 1.5 hours and charged $600 more than agreed quote. By his own statements, toilet and lid, with flange were $519 his cost, but we never saw documentation of that. That means he collected $800 in labor for 1.5 hours of work, which included a service charge of $137.00. He installed power flush mechanism in the new toilet at our request, and it worked for only 4 days, before stopping. Toilet is out of order for 7 days until we can get a professional in to fix/replace it this week. There is also a new hole in the tile on the floor. He lied by omission to us, denigrated other providers by lying about their financial status, overcharged us, gave us consistent double speak, and said he didn't care if we go to small claims court, the plumber states attorney, better business bureau. He also is not a union member. His misrepresentative ad on google, which referred to 2 different companies, and was actually an AD placed to come up in front of the phone number we were seeking on google was repaired the next morning after our second conversation, but he has operated out of 3 addresses in less than 15 years (per his licensure). He did not refer to or offer proof of licensure, insurance, bonding, or other assertions he made. We acknowledge that we should have gotten a written estimate and that we didn't do enough research on this person of low integrity, but believe prospective customers would like to know that his final statement to us was, "This is the way business is done. Have a nice day". We couldn't recommend him for ANY plumbing needs, even though his documentation says he doesn't care about reviews. Hope you do.