Because I have been following flooring companies on Angie's List for some time, I narrowed my choices to two: Just Floors and one of the major nationwide flooring companies who had done work for me in a previous home. I had a couple of criteria: 1) I wanted a custom, professional and and quot;expensiveand quot; look, including a fully-tiled shower, and 2) the downstairs bathroom was a tiny and very dirty job that I knew many larger contractors would want to turn down. I needed a contractor who would take on a small job and handle it like it was a big one. Price was of course important, but I am more inclined to pay a little more if it means I'm going to get exactly what I want. Both Bob Boersma and the contractor from the national company visited to size the job and provide options. For my small basement bathroom, which had been previously flooded, Bob was able to provide an inexpensive solution that made it look less like a basement bathroom and more like a tiny luxury suite. He was also able to quote me a full tile solution for both the floor and the shower in the master bath (I asked him, and quot;even though you are called and quot;Just Floorsand quot;, will you do a shower enclosure?and quot; The answer is yes). The national contractor could not provide a quote for the shower tile; unlike and quot;Just Floorsand quot;, they really only DID do floors! The quotes from both companies were comparable in price, though Just Floors' selection was better. I chose Just Floors for two reasons: having a fully-tiled shower was a key criteria, and because Bob offered a number of options for my basement bathroom. When one of the products I wanted was no longer available, Bob's team followed up by providing five different samples of similar products to choose from. His team arrived on time the first day and completed the flooring removal. They took the time to check with me before leaving, pointing out a couple of minor items to communicate to the plumbing crew (Kentwood Plumbing). They did a beautiful, marble-look and quot;subwayand quot; pattern that included a towel bar and ceramic shelves, and added an overwhelming sense of luxury into my master bath. When we discovered that we had to move a heating vent in order to place the vanity correctly, the two teams worked together to move the vent and get the floor patched before the tiling was complete. At the very end we had a small problem with the towel bar, which my son accidentally pulled down before it was dry. They reordered the part and got it installed, and Bob followed up to make sure I was satisfied. The entire team had incredible attention to detail, and Bo and Paul are both master craftsmen. I was thrilled with the job they did. When it comes to redoing my hardwoods and replacing my kitchen laminates, you know who I'm going to call.