This company installed a floating bamboo floor over a concrete pad(the bay window has a wood base). We experienced some issues at the time of installation(which were remedied) and later with product shrinkage(which were not). We have been told that the installation method used in our case,was not optimal. The owner doesn't readily answer phone calls. He has offered to reimburse us.
- Mary K....
Sergei Petrenko is the owner of Flooring America and he is an outstanding businessman who practices customer service and guarantees customer satisfaction. I started shopping for hardwood floors for my condominium in spring 2012. Because the unit lies on a concrete slab and I wanted to run the same flooring throughout, I had limited options. Sergei consulted with me over several visits and we discussed appropriate alternatives. I ultimately decided on solid strand bamboo, which holds up well to humidity and moisture. Since I was not happy with the orangey tone of the only choice, Sergei researched the entire industry to see what other cost-effective products he could find. He was able to locate a natural, honey-toned option that completely met my design and budgetary needs. Sergei had nothing to gain from expending extra time and energy to ensure my happiness, which was his stated goal. Then a major problem developed. The installer whom I thought I had hired never showed up at the job but instead had subcontracted the work to someone else. The new installer laid the floor laterally rather than longitudinally from the front door to the slider. At no time had the installers called me to verify direction but instead made that critical decision on their own. When I confronted the lead man with my dissatisfaction, he defended his decision to run the boards width-wise. He told me I would have to pay him to pull up the floor and reinstall it in the preferred direction. That's where Sergei stepped in. He listened to my entire account and agreed that the installer should have checked with me before proceeding with the work. Sergei ordered more wood to cover the shortfall and worked out an arrangement with the installer, on my behalf, to cover the full cost of pulling up and relaying the floor lengthwise. I am sure that Sergei spent most of the profit he made on my order to rectify this bad situation. The true test of any company is how it handles a problem like this. Sergei could not have done a better job making things right with me, and I will use Flooring American again in the future and refer my friends and family to his store. I am more loyal to Sergei and his company now than I would have been had the incident never happened, and he has earned my appreciation, respect, and patronage.
- Patricia D....
Chris was punctual and communicative the job. He and his assistant did a poor job cleaning up after themselves but everything looked great when finished. However, the concrete wasn't property sealed and the floor buckled. We had to buy another box of flooring and Chris repaired the buckled section. A few months later it buckled again. We had another installer come out and he pointed out that all of the flooring was cupped from moisture. We have a dehumidifier in the space since day one and kept it at 50% so it was definitely coming up through the for. We now need to have the entire floor replaced.
- Justin P....
AAdvanced Flooring Design
The project went well. Joe was timely and worked steady. He kept me informed every phase of the project.. He even pulled the toilet; some installers were not doing this. What I especially liked was "no dust in the air." Joe did a great job cleaning up and disposing of the debris. I would hire again.
- Addie K....
AAdvanced Flooring Design
We had a wonderful experience with Advanced Flooring Design. They were very prompt to come to our home and give professional advice, and explain the installation process to us. They worked closely with us to pick a floor product and took care of all the details purchasing the flooring. We had the flooring replaced on the entire upper level of our home (approximately 900 square ft.) and it was all completed in 3 days. The installer was very courteous and professional and provided excellent workmanship. We could not be more happy with the outcome and we would definitely refer this company to any of our friends.
- Elizabeth K....
AJUST FLOORS INC
We met with and discussed the prospective work with several firms. Bob from Just Floors met with us and gave us some good advice regarding how to lay out the tile and hardwood and selection possibilities. Although we were not there when the work was done, Just Floors did its work in a timely manner and without owner supervision. Just Floors also coordinated well with a painter we had hired to remove wallpaper and painting the main floor and part of the basement floor. Just Floors also came out twice for follow-up (2011 and 2012) , replacing a tile giving the optical illusion of a leak on the floor of one of the bathrooms and to repair nosing to the basement stairs that had been damaged when remodeling was being done in the basement. The floors look great.
- Betty S....
AAvalon Building Concepts
We met Avalon representatives at the Grand Rapids Home & Garden Show. We were impressed with their candor and honesty. So we had a rep come to our house to quote our project. Again, the reps knowledge of the project impressed us. He told us the project would take 2-3 days, it ended up taking 4. We originally scheduled the install but when I called to confirm, it came as a surprise for the office. Once the project got started it went well!
- Charles M....
AJacobsen Remodeling Inc
The kitchen floor in the house we recently purchased sagged by nearly an inch in the center. Jacobsen was able to add a beam in the basement to raise it and stabilize it. The supports for the beam were put within the existing walls and the beam was placed on the front edge of a heating duct bulkhead so it did not change the look of the basement. He offered us other options but that was the one we preferred. He was clear about the costs and kept us updated on the process and progress as they worked. His employees did excellent quality work as did the company he hired to complete the drywall.
- Jan B....
ANew Image Remodeling
The job was completed within the designated time frame and for less than the original bid. Mark is easy to work with, professional, prompt, and an excellent communicator. We had a limited time frame in which to complete the job (before the start of the summer season). When we decided to change one aspect of the project, Mark accommodated our request and made alternate arrangements immediately to address the modification. Scope of project: Mark remodeled a bathroom, installed carpeting on 2 sets of stairs, repaired a plumbing valve in a 2nd story bathroom, installed Cortek flooring on 1st floor and refinished hardwood flooring on the 2nd floor.
- Liesl M....
Excellent experience! Andy treated our home with care as if it were his own. The floors are stunning! We are so pleased with our selection of Rivertown Flooring. Customer service is outstanding as well! We highly recommend Rivertown Flooring!
Recent Review: Beautiful product, good prices. Only issue was a delay in shipping of several weeks due to inventory. This delay caused issues with scheduling on a whole-house renovation and it would have been quite useful to know about upfront, rather than having to call them repeatedly for updates. When the flooring finally arrived, weeks late, it was beautiful and in very good shape. I would use them again, but I would order much earlier than needed to allow for any delays.
Recent Review: We have used Carpet Bonanza many times over the years. This time, we were looking at hard flooring options for our kitchen and dining room. ling them to us. We worked with Ann, who was wonderful. We had one of the installers come out and measure the area, and he was very nice and professional. Ann was very prompt with quotes, calling and emailing them to us. We did end up purchasing in stock laminate flooring cash and carry to install ourselves.
Business Description: Tired of your dirty, concrete garage floor? Let us share more details about how we can transform the ugliest room in your house to one you won't be able to stop showing off. Garage Kings specializes in epoxy flooring & polyaspartic flooring for residential garages, basement & other rooms in your home. We also install seamless flooring for various commercial applications. Want a great-looking, sparkling clean garage floor coating that stands the test of time? Epoxy coatings, epoxy prep, 1-day polyaspartic floor coatings & our world-famous metallic or marbled epoxy floor coatings + our mind-blowing guarantee - your beautiful new flooring will last. With over 30 locations across the United States & Canada, we aim to deliver the best flooring & customer experience in the market, at a fair price. Garage Kings West Michigan is a local owner/operator business.
Recent Review: Flooring Direct is the best company I have worked with. They offer friendly service, great prices, and get the work done in a timely, professional, and quality manner. I really can't imagine a better experience with a seller and installer of flooring. Highly recommended whether you are not sure what you need, or if you know exactly what you want they work to meet your needs with a quality flooring solution.
Recent Review: The experience with them was excellent from the moment we walked into the store. The person (Dave) who greeted us was also the person who came to our home for the measurements and saw the entire project from start to end, including a follow up call afterwards to see how installation went. We were a bit nervous to pick out carpeting and flooring as it can be overwhelming to see all the samples in a show room! However, Dave is very knowledgeable in all areas and did a great job in narrowing our search and made very helpful recommendations NOT based on highest cost but best quality for our purpose! The installation teams were GREAT! We had an unknown issue in bathroom floor which the head of the team pointed out and also repaired at a very low cost. They were very professional, friendly and took great care in installation and clean up.
Recent Review: Excellent, the contractor was on time, answered questions regarding style of material prior to installation. I have hired them since then for another project and will continue to do so. They went above and beyond to make sure installation was successful.
Recent Review: From beginning to end the staff at Columbo's was attentive and accommodating! They sent in a team that was able to put down new flooring in 4 rooms in ONE day! I am loving my new floors and I look forward to future projects with CFTG!
Recent Review: They did such a super job that when I wanted to replace the bathroom floor I called Advanced Flooring again because I they did such a great job the first time. Now all my floors have been replaced by Advanced Flooring. You wont be disappointed.