We ordered bamboo flooring from this company, and after looking at the samples the store provided decided we wanted Teragren sculpted java. We placed the order, and the flooring came in around July 1. I picked it up on July 3. As our contractor was due to start work on July 7, we figured the timing would all work out. When I got it home, however, I opened one of the boxes to confirm that it was correct, and was surprised that we received plain java (not sculpted as we had ordered). We were clearly given the wrong flooring, which is where this starts to go downhill. We called the store right away and reported that we received the wrong flooring, and Debbie (one of their salespeople) first responded with and quot;what do you expect me to do about it?and quot; When that response wasn't enough for us, as it wouldn't be for pretty much anyone, we were told that it was a holiday weekend and therefore Steve, the salesman who placed our order, wouldn't be able to call us until Monday . At this time it was Thursday, July 3, at around 7:30 p.m., which was within the operating hours of the store. But apparently despite the store being open for business, Steve couldn't be bothered to call us until Monday. Monday, is the day our contractor was showing up to start the job, so the delay of a few days for a call back really was a problem. Debbie did tell us that, from what she could tell, Steve had input the wrong number on the order with the distributor, and that's why the wrong flooring was delivered. We were then told she had spoken to Steve, and he said the sculpted java floor would take 6 weeks to arrive from the manufacturer. After the three-day weekend, Steve did finally call us on Monday. His story was that he placed the order correctly, but the distributor screwed it up. Then he said that it was partially our fault for not checking before I lugged the 24 (very heavy) boxes to my home. It couldn't possibly be that he messed it up, and it would be too much to expect that the store would check what they received from the distributor against what we ordered to make sure it matched. He also said the sculpted java would take maybe two weeks to arrive. Also, according to him, his earlier statement was that it and quot;may take up to six weeks,and quot; although that's not what we were told and apparently was not based on any actual research by him. He did offer us a partial $250 refund toward our nearly $4,000 purchase, but that included the $150 that they overcharged us, as the flooring we received cost less than the flooring we ordered. This amounts to basically $100 off for having to live with the wrong floor for the next decade. We would have been willing to live with this floor for some sort of discount greater than 2.7%, which we told them, but that was definitely a compromise offer as all we really wanted was the floor we ordered. When we wouldn’t take the $100 discount for living with the wrong floor, we got our first real apology. That was when Steve told my wife he was sorry she was being unreasonable. After hearing conflicting stories from the salespeople, not to mention the rudeness, we asked to talk to one of the owners. Steve said that he had spoken with them, and they were fully aware of this issue and wouldn't talk with us. We did end up returning the flooring to the store and buying elsewhere. Of course that meant I had to load over 1,500 lbs. of flooring back into my truck and drive it back to the store (we asked that they pick it up, as we live about 3 miles from the store and this is all the result of their screw-up, but they refused). We also had to reschedule our contractor to a later date, so we get to live two extra weeks with bare concrete floor, and no furniture, in our family room. I have seen their responses to other negative reviews, and I'm sure they'll come up with some excuse as to how we were unreasonable in thinking that getting a different floor from what we ordered was a problem, or how it was everyone's fault but theirs, or how they were willing to work with us by offering $100 off a $4,000 order for getting the wrong product. The theme of their responses to complaints seems to be to either blame the customer, or come up with some kind of excuse as to why the customer is being unreasonable. As a customer, I really don't care whose fault it is that we received the wrong flooring. Even if the distributor is to blame, which I doubt, I expect the store from which we made the purchase to be responsive to our issue (like maybe calling back when we first report the problem, or even saying they are sorry this happened given the huge inconvenience this has caused). If those are your expectations as well, you may want to buy somewhere else.