The service went well in that the repair was done well and quickly. However, the price was outrageous. Parts were probably $30 at most, although the bill was not itemized. So labor on the quote of $339 (after a $25 coupon) was around $300. When I questioned the cost, the plumber, Dale, said that it was priced according to a "book" for that particular job. Against my better judgement, I said OK. Then I went out for a walk. When I returned 30 minutes later, he was already in his truck getting ready to leave. When I expressed my amazement that his "book" charged over $300 for a 30 minute job - a hour at most including diagnosis and drive time, he said that, well, I agreed to the price. And I had. But I stated that, had I known that the job was less than hour's labor, I would not have agreed to it. BTW, they still charged me a $55 service call even though I agreed to have them do the work. Dale suggested that I call his supervisor. I did. The surpervisor was only willing to deduct the $55 service call charge, which lowered the bill to $284. I had offered $200, quite generous IMO. He then also pointed to the "book" and said that he could not lower the price further. He asked where I came up with $200 and I said that it was based on the actual time it took to do the job $150/hr. labor plus parts. I asked how the "book" could justify over $300? He had no answer; i.e. no labor rate, time estimate, etc. IMO, this company gouged me. I should have known better, but hopefully others will read this and learn.