Recent Review: We decided to make our house just the way we wanted it by sacrificing one of our three smallish bedrooms in order to more than double the size of our master bathroom and nearly double the size of our master bedroom. We set a budget of $25k and began getting estimates in November. We received three estimates, all of which were within 10 - 15% of our budget. We selected HWC based on reading some good reviews on them. We also liked the fact that HWC coordinated the entire job, guaranteeing that the job would be completed before Christmas, which was key to us as we were having house guests during the holidays. I did all of the demo work during the last week in November and HWC began work on Dec 5. Tom from HWC was the carpenter andante did all of the beautiful tile work. We can't say enough about his skill, professionalism, and likability. We felt completely at ease having Tom in our house while we were gone each day. Not only was his work excellent, but he put up with our two huge dogs everyday. He kept us informed everyday regarding any and all issues and made sure he got our input whenever a choice had to be made. He also made a number of design suggestions throughout the job which turned out great. There is not one single detail of the work that Tom did that we don"t love. As for the schedule, well, they were close. With a week to go before Christmas, progress slowed with a couple of days where no one was here for the majority of those days. We called HWC and expressed our concern, reminding the sales guy and the owner of their commitment to finish the job by Christmas. They assured us that they would be putting two additional guys on the job for the remainder of the week. They made good on that claim, and we did have a bathroom with the essentials on Christmas, but it took two more days to finish everything. Not terrible, but can't give them an "A" either. The only other negative was that the final price was approx. 10% more than the original quote. This was due to three things: 1. A $400 beam that had to be installed where some closets had been removed, which it turns out were load-bearing. We asked the sales person during his original walk through about whether the walls that were being removed were load-bearing, and again on at least two other occasions, even pointing out that one of the other bids that we had received said that a beam was needed. He said no beam was required. Thankfully, no structural damage occurred during the week following the removal of the wall, prior to HWC realizing the issue and installing the beam. 2. I was told near the end of the job that the plumbing bill would be $900 more than what had been in the original quote, as they had "found" additional plumbing issues in the basement, such as an old iron vent pipe that had to be removed. My only issue with that was that this should have been included in the original estimate, as all of the relevant plumbing was right out in the open and easy to see. Then, during the final walk through of the finished job with the HWC owner and the salesman, I was informed that the contracted plumber had submitted a final bill to HWC for an additional $900! The owner seemed genuinely embarrassed about it, but hinted as tactfully as he could that he would really appreciate not having to eat the whole $900 himself. I was totally not comfortable with paying for a SECOND plumbing overage, particularly when no good reason was given for the overage. They asked if I would consider paying a third of it, with them and the plumber eating the other two thirds, to which I reluctantly agreed, although I did also request that in return perhaps HWC could install some shelves and hooks in the bathroom for us. They agreed and Tom spent a couple of hours on these installations. 3. The sales guy forgot to include the price of the shower door in the quote, although we had specifically discussed the door when we came into the HWC office to finalize the details of the job. The door therefore ended up being another add-on at the end, although to their credit, they did give it to us at cost. So, bottom line, we ended up paying for some things that were necessary, but they were things that could have and should have been in the original estimate, and if they had been might have caused us to make some different decisions up front. In the end though, the new bathroom and bedroom look far better than we could have imagined. We love our "new house" and couldn't be happier with how it turned out, thanks to Tom and the other skilled folks who made this happen. I feel that HWC is an honest and reputable company and the quality of the work they perform is second to none. I would definitely recommend them to anyone.