Didnt do a full grout replacement as originally agreed in one of the showers, decided last minute they weren't comfortable doing it. They did a "skim coat" instead; lasted about 3 months. Areas where full grout removal and replacement were said to be done are cracking just 4 months later. (Not due to shifting, old grout was fine more than 8 years I owned the house, only replaced due to discoloration.) One of the areas where grout and door meet was completely missed, other areas just ended up looking real sloppy. My husband did better his first time ever grouting. They spent more time here than they expected to remove old grout, I'll give them that. But I wish I'd gotten what I thought I'd paid for- professionally replaced grout.
- Janessa S....
AAffordable Tub Tile & Grout/Grout Medic
Went well. Arrived when said would and preformed work in efficient manner. Kept dust at a minimum, door closed so it did not go into house. Cleaned up fully when finished. I would use company again. They are changing their name from Grout Medic -- cannot remember new name and is not on invoice.
- Melissa M....
CAffordable Tub Tile & Grout/Grout Medic
One of several contractors we had quote. Price was lower than others. Given length of time in business and positive review in Angie's list we chose Grout Medic. After re-grouting, corner grout fell out and had to be re-done. Ultimately ended up caulking corners on top of grout. At start we asked for grout to match tan tile. First pass had dark tan floor grout, light almond wall and ceiling grout, and stark white caulk where floor and walls meet. Contractor brought all kinds of colored caulk to try and match. Was very responsive and willing to repeatedly come back to make us satisfied but after 3rd time we finally just said ''good enough'' so we could use our shower again. Still have bright white caulk around door, dark brown grout on floor, ''mocha'' caulk in wall corners, and light almond wall grout. Overall look is not great. Contractor was willing to come back until we were happy and appeared to try hard but end result is we just wanted it to be done and stopped.
- Jeff S....
The re-grout job was absolutely horrible and left me with many regrets....it looked like a very unskilled person did the job. I was out of town the week they came to do the job. When I arrived home, I immediately called and talked to Joe Mosher, who was, to his credit, very quick to send James out to check the job out. James was horrified at the results and apologized for a bad job and said he would try to make it better.....he ended up spending 2 more full days re-doing everything. The end result was much better, but still not at the level I had hoped for....in addition, I was charged $236.00 for replacing 4 tiles, 2 of which James had broke himself. At this point I just wanted it all to be done. The story does not end.....the bathtub was not draining anymore and when my husband took apart some of the plumbing to the tub, it was nearly FULL of grout that had been washed down the drain! When I called to talk to Joe about this, he sent James out the next day. James worked on the drain for awhile, but it wasn't fixed....I ended up calling a plumber who completely replaced the drain pipes....I have yet to receive his bill. Joe and James are very friendly men, but I would never hire Grout Matters for another job. Incidentally, they have a new policy about old bathrooms with old hard grout like mine had....if they find the grout to be so hard they can hardly drill it out, they will stop the job....I wish they had stopped mine.
- Sarah L....
Excellent! The guys did an awesome re-grout job in our Kitchen and Bathroom. Shower looked like brand new, and the cracked and chipped grout in the kitchen looked fabulous when they were done. We were very pleased with the outcome and would highly recommend this company.
- Patrice B....
AReNew Hard Surface Restoration, LLC
Had a great experience from start to finish. Charles was punctual and respectful of my time. The work was professionally done and the end result is just what I was expecting. Super clean tile and grout with a sealer to help keep things clean. Can't recommend this high enough.
- Jennifer B....
AReNew Hard Surface Restoration, LLC
I got my living room, 2 bedrooms, stairs, and tile entryway cleaned. I saw a noticeable difference in the carpet and tile both. The carpets look amazing and I was surprised at how clean he was able to get the stairs and the areas we walk on all the time. I thought the pricing was very reasonable for the quality of work. Very professional and thorough. I would definitely use again.
- Sue S....
He was on time and professional. Came in and looked at our tile, pushed on the walls, did a quick inspection. He was honest and told us that since the drywall was wet behind the tile, we would need the whole tile redone. He said he could do a grout cleaning, but our grout will continue to crack with the wet drywall. I was thankful that he was honest so we did pay for the cleaning only to realize a couple months later that what we really needed was to rip out the tile and re-do it.
- Lindsay S....
Tub job took 1/2 day, stall shower was all-day. Fine job on both. Prompt, polite & diligent.
- Douglas F....
When they came in, they said bathrooms and showers were extra. That information is not on the website. Their manager came in and discussed the price of color seal. That is where the disagreement started. Their prices on the website did not match with anything they said. That is false advertising!
Recent Review: Excellent job. Responded to my initial call quickly. The job took 6 hours and the technician worked conscientiously hard those 6 hours....not even a break. Very anxious to please and I was pleased. Cost was reasonable and competitive.
Recent Review: . They just did a standard job. It was not anything particularly special. The young guys that came did a nice job selling me on doing a kind of cleaning that I was planning to do. It was not anything special. They just did a standard job. Perfectly frank on carpet cleaning I am not in favor after having had it done for the second time in the last 25 years at home. I am not a believer in carpet cleaning. It looks great when you need to sell your house. Having the carpets cleaned makes the house look really beautiful for about a month. But as soon as the temperature starts to rise and the house gets humid again within a month or two, most of the issues you have had before starts to come back. I would not have a professional carpet cleaner come in and do my house again. Nothing wrong with Stanley Steemer, I would not have it done by anybody. I would rather replace the carpeting after 6 to 7 years. That is my belief on it. Or change my floor to wood and tile and give up the carpeting. Nothing against Stanley Steemer, they did a fine job at a fair price. My own personal experience with carpet cleaning is one that it does not last long enough to make worth the money. I did not know Stanley Steemer did grout cleaning on tile until they came. If you issues with grout they come do it with the machines. It might take you a day or two to do it by hand by yourself; they can knock it off in an hour and half. They have a machine that is designed to do it. This machines shoots steam in a narrow band similar size to grout line on tile. Then it suctions back up the moisture that condenses from the steam in the similar manner. So they go line by line super fast which would take you hours and may be even days to do. I did not know that they did it and it was helpful for me. That piece of their I would do again. They did good solid job.
Recent Review: They did a great job. They were thorough yet efficient, and the results were more than satisfactory. The high traffic areas in particular look like new. The staff person was friendly and professional and did not cut any corners.
Business Description: Top Care Cleaning is a locally owned and operated business, serving the greater Grand Rapids area since 1980. Our cleaning professionals have many years experience among them. We select only the type of personnel you yourself would invite into your home and train them to be experts in their field. This means you will receive:
*Top quality workmanship
*Friendly, personalized service
*Professionally trained and supervised employees
All Top Care Cleaning employees and owners are fully bonded and insured.
Travel charges will be disclosed if applicable. ASK ABOUT OUR ANGIES LIST 10% OFF DISCOUNT.
Business Description: Hello and welcome to West Michigan Carpet Cleaning and Restoration! You won't find harsh chemicals or sales pitches here, just hometown-style service and high-end results. We're community oriented and family owned. That means our quality control is second to none and we only use products and practices that we would use in our own home.
Chad brings over 15 years of experience in carpet and upholstery cleaning, oriental rug cleaning, tile and grout cleaning and water damage restoration knowledge to our community. Our processes are thorough, detailed and impeccably efficient.
Let's get back to the way it used to be, when top notch service and performance came standard!"
Business Description: Rainbow International of Holland has been serving the area since 1986!
Certified in all these areas by IICRC
-Upholstery & Fabric Cleaning
-Applied Structural Drying
-Water Damage Restoration
-Fire & Smoke Restoration
-Applied Microbial Remediation
-Journeyman Fire & Smoke Restorer
Master Dyer by Rainbow International
U.S. EPA Lead-Safe Certified Firm
Recent Review: Excellent! The guys did an awesome re-grout job in our Kitchen and Bathroom. Shower looked like brand new, and the cracked and chipped grout in the kitchen looked fabulous when they were done. We were very pleased with the outcome and would highly recommend this company.