We had a broken pipe in the upstairs kitchen on 6/15/15 and subsequent flood of upper and lower level of home; we own a bi-level home. Van Dam & Krusinga came out to assess the damage and give a quote on 6/26/15. Insurance approved them to start working. It was agreed with insurance that they would clean up the flood mess, tear out specific walls and cabinets and restore the home; mainly the kitchen and lower level grate room. We visited their showroom on 7/9/2015 to choose flooring and cabinets. We were given a simple drawing of the cabinets on 7/28/15, only after we begged them three times for something from them. We met with their "kitchen guy" Steve on 7/30/15 in order to understand the drawing and hopefully get some ideas from him. He worked the computer and the 3D pictures, but refused to offer up any ideas, even after I stated, my husband and I have never done this and we are not creative. He just stared at me when I said that. They ordered the cabinets finally on 8/7/15. Let me say, the guy in charge of our project, Scott, was not very good at all in returning emails or phone calls. After awhile, all he would do is text. Four of us are living in one half of the living room at this point; the only rooms not affected were the bathroom and three bedrooms. The cabinets took 4 weeks to come in. During those 4 weeks, the guys sporadically came and tore out cabinets and flooring and did the drywall. The drywall was not done very well, especially the ceiling. You can still see many imperfections to this day. The cabinets came in and were installed on 9/8/15.The refridgerator casing was not installed properly, two cabinets had been ordered at 30 inches when we needed 27 inch cabinets, the 9 inch end cabinet was misordered, needed to be larger, they installed the lazy susan cabinet door upside down. Now new cabinets had to be ordered. Meanwhile, we are still living out of the living room, 3 months later. The flooring started to be installed on 9/11/15; starting downstairs first. The installer obviously didn't know how to do this and my husband spent several days asking them to start over. My husband has continuously been asking Scott for completion dates on all phases and Scott does not answer or give him one. Electrical outlets had to be repositioned after we made mention of errors. They put up wall trim before we had finished painting so we had to paint after it was placed. No professionalism at all or attention to finishing touches. The flooring was put down and numerous places(at edges) were so not perfect. Throughout all of this process, people just showed up at our house, NEVER any communication from Scott unless we called him. This is not an exaggeration, he never communicated with us. There is no attention to detail with this group. The second set of cabinets arrived on 10/5/15. Two cabinets were the wrong shade. No sense of urgency with this group; we are still leaving out of our living room. They dented our slider door downstairs, they dented our refrigerator, they gouged the painted walls; no attention to detail. We haven't heard from Scott in weeks, now it is 10/20/15.crown molding never ordered properly, took weeks to arrive after this. Scott never called us to tell us things had arrived. We always had to wait and wait and then call him. They last came out for finishing touches on 10/28/15 and we haven't heard from anyone since. No one walked through our house when they were finished to see how the project ended. No one called to say they were done. No one called us to ask our opinion of the job. The people at Van Dam & Krusinga, particularly Steve and Scott, are so unprofessional. The worksmanship is horrible. Use them to clean a mess, but nothing more. p.s. they did the same poor job to our neighbor two houses away after he had a flood in 2015 as well. I would NEVER recommend them.