Scheduling the appointment was very easy. The person showed up on time for the estimate, and was very considerate (taking off shoes, etc.) and professional. Provided clear explanations of what he could to for us. We asked them to repair the things we knew we needed to have done (replacing outlets, replacing light switches). This work was done expertly and professionally. I had the sense that I was paying for more expertise than was strictly necessary for an easy job, but that's okay with me. Here's what I did not like, and why I will not be hiring this firm again: I believe they used fear to recommend (even push for) work that we did not need. I am not an electrician so you can take my statement for whatever you think it is worth. But I do not believe this event falls into a grey area; my opinion is that they were pushing the edges of intentional dishonesty. Specifically, the Mr. Sparky electrician insisted on looking at our breaker box "as long as I'm here" even though it was not related to the reason we called. He saw some discoloration on some metal in there (caused by oxidation, definitely not water), and claimed that we were in grave danger of having an electrical fire. He recommended that we immediately have the whole breaker box replaced (for $700). I got a second opinion from an independent licensed electrician who was very experienced and had an assistant (maybe an apprentice?) with him. I didn't tell him what anyone else said. I just had him look at the breaker box. I specifically asked about this discoloration. He said that was normal for a house my age, that a bit of oxidation on the metal parts would not affect the function, and that there was nothing to worry about. Both he and his assistant said that they would never recommend that a breaker box be replaced based on what they saw. (In fact, they were confused about why I was pushing this line of questioning and I fessed up that I was checking out another electrician's recommendation.) So this is what I am providing you: my experience is that one electrician disagreed with another one, and I do not have the expertise to say who is right. But my read of the situation is that the one who did not recommend $700 worth of work on something I didn't call them in to look at is likely the more honest party. I feel strongly about this, but you can take this for what it is worth.