Andy Palmer was one of five people we called for a quote on our roof. Palmer and another well-established company gave detailed quotes. Because the roof project was complicated--and, as always with an house that is old and eccentric, unpredictable--guys from several other roofing companies looked puzzled and went away in search of easier jobs. Andy and the other established roofer gave similar quotes. (We knew the roof would cost what we consider a huge amount, but the quotes were in the ballpark of what we had anticipated.) Andy's quote was very slightly less, but that did not really figure in our decision. We selected Palmer because of the excellent and detailed sales presentation Andy did, showing photographs of the details of the proposed work on his i-pad. He showed problem spots on the roof and gave specific and detailed descriptions of the ways he would approach them, the specific materials he would use, the pros and cons of various options, etc. Andy is very personable and professional--no hard sell, just good information. In addition, he gave us a firm quote, whereas his competition's specified that if they found X or Y, there would be an additional charge. (It's an old house, of course they will find things they had not anticipated!) In addition, we liked Palmer's terms--25% on signing, 25% as work begins, and 50% on completion. This reinforced our sense of Palmer as a stable and well-run company. He also gave us a long list of roofs they had done, and drove around and checked out the work, which looked good. My husband is a retired engineer, and both of us are are very interested in the mechanical details; Andy answered the questions to our satisfaction, and gave us confidence that he was a good problem solver, able to come up with solutions when the unplanned appeared. The consistently positive reviews and detailed comments on Angie's list were also crucial to our decision--particularly those of you who mentioned his follow-up, since with our old house, any project requires touching up after the fact. The crew who worked on our house showed up on time, and was professional and efficient. There was a minimum of disruption (considering that we had seven or eight people on our roof) and THEY CLEANED UP EVERY NIGHT!!!! No tripping over piles of singles and rotting board. The guys were polite and friendly, and worked efficiently. The crew foreman was not on site because he had twin babies the day before the job started. I was quite concerned about this at the time--though certainly understood why he was not on the job--but the crew seemed very capable, and Andy stopped by often to check on the work, so this did not turn out to be a problem. I had been concerned about the use of dimensional shingle on the roll at the edge of the roof, but the crew worked this out--after some experimentation. They completed the main roof in the scheduled 4 or 5 days, even though they had to work around our pest control man when the crew found a huge bee hive in the eaves. Near the end of the main roof job, a sub-contractor--a flat roof specialist--came to work on the back part of the house. This turned out to be the unanticipated problem area. Water had been trapped between the previous membrane roof and the decking, so the decking was rotted. Everything had to be ripped off and replaced. In addition, the area around the sky light had to be redesigned and rebuilt. The flat roof then had to be tied into the main roof; he also had to redesign and rebuilt this area. Good problem-solving and carry through. The previous tie-in--there since we bought the house--was unsightly, and the sub-contractor came up with a much more sanitary and attractive solution. After completion and before final payment, I (fussy, fussy) went around the house with my binoculars, looking at all the rolled edges to make sure that the curve was consistent around the house and the edges were tucked the way I wanted them. We were in and out of town, so I am not sure of the timing, but one of the guys came around to fix some areas that were not to my high specs. This was taken care of professionally, and as a matter of course--as the reviews led us to anticipate. The roof looks great--better than it has in the past 30 years. Andy took some "after" pictures so we know what it looks like on top--it's too steep for us to get up there--so we know what the fixes look like. We spent a lot of money, and we are satisfied that it was well spent. I am also confident that if we do encounter a problem, Palmer will make sure it is fixed. We've worked with many contractors--good, bad and indifferent--and Palmer is definitely the most professional and efficient--Andy shows up when he says he'll show up and delivers what he promises. The project also caused us the least amount of anxiety and inconvenience of any major project we've undertaken, which is priceless. I did not have to rearrange my time, check up to see if the work was being done properly, worry about cost beyond the quote, lock up my dog or trip over debris. We would most definitely hire Palmer again. Highly recommended.