Project was to partially unassembled 2 yr old wooden playstructure, haul and reassemble at new location. quick initial response, prompt friendly estimate after review of structure and job requirements. When calling to schedule job early in week, was told "maybe Friday, I'll check schedule and let you know for sure tonight or tomorrow". Was told we could start disassembling structure to save $ once we had date of project start. Never heard back, assumed we were not on schedule as of yet. Surprised when they showed up in backyard and began dissembling structure. Never knocked on door to let me know they were starting, only went in backyard because I heard noises. Was told they would bring "all the required tools". Showed up with hand tools, needed to borrow my power drill, extension cord, 9/16 wrench and screwdriver drill bit. Project moved very slowly, we were paying by hour. Would have been faster had they had proper tools for the job (such as being able to remove bolts with power tools, proper bits for removing hardware) which they said they would have and was our expectation. Our Wrench and screwdriver bit never returned, even after requested. Swingset was not leveled, legs were twisted upon installation causing wood to crack down entire length of 2x4's. Roof was ripped in 4 places and is ruined. Neglected to put all bolts, nuts, screws back on. Some that were put on were not secure. Some hardware not tightened, could remove easily by hand. Put hardware in wrong locations. Didn't reinstall all hardware or give back to us to do ourselves. Left unit in completely unsafe condition, certainly not for use by children. Was supposed to meet us at jobsite at specific time they set to go over issues, didn't show or call. A1 was completely paid for job, refused to return portion of $ so we could fix problems, which were reported the same day project was done. Wouldn't return phone calls. Had to hire second contractor to fix unit, replace broken wood, restain parts that had to be replaced, buy and replace missing hardware that was never returned after repeated requests, will have to buy new roof for top of unit. second contractor finished project easily and promptly with courtesy and professionalism.