Short version: don't pre-pay them a penny - they'll take the money and run. Detailed version: On September 8, 2017 I paid for a fall shut down, at the same time pre-paid additional for a 2018 startup/shut down. Their fall team marked a number of heads with damaged seals or repairs necessary and said they would have them repaired in the Spring startup. During the same discussion they advised I install an outdoor timer so I wouldn't need to take time off work for future appointments. I said that sounds great and they recorded the info on my work order and left. This year Monday March 12th we emailed back and forth to confirm 8am Monday April 16th to handle the startup, head repairs, wiring, and controller replacement. The morning of April 16th Jane at the main office emailed me a cancellation because of weather - it was an ice storm with good reason - but they could have completed the interior wiring, controller move, and prepped everything for quick startup in the near future. When I called they wouldn't do that, and unfortunately it only got worse from there. Rather than keep their cancelled appointment at the front of the line, they pushed my startup to six weeks later at Thursday May 24th at 8am. My second vacation day wasted for American Sprinkler. Their truck arrived almost two hours late after I called the main office. They didn't have any of our fall shut down history, previous tech notes on the heads / zones needing repair, or the emails from March with their main office itemizing the work required. Their crew claimed no knowledge, no equipment, and no time available for the repairs and controller move. They spent about 25 minutes at our house turning on the water, marking flags on the heads with low pressure, and explained they had to leave for their next appointment, understood I was losing patience, and that we were going into a heat wave that would destroy my landscaping without functioning sprinklers. The crew promised me the main office would call me shortly. I never received a call, so I called a few hours later and got the same response that they were too busy to make it back out until June 23rd. I told them it was unreasonable and unacceptable, that my plants would die in that time, and their office staff said they would have the owner call me back to see if he could adjust the schedule. He never called, so I hired another company to come out and fix their mistakes. I emailed Jane at the main office that I wouldn't need any of their services in the future and to cancel my June 23rd appointment. I was never contacted back, wasn't refunded for the no show 2018 work, and topped it off by calling miss dig on Friday to spray paint and flag my front drive concrete/yard for the non existent appointment. I called to remind them that I was forced to hire someone else and the appointment was cancelled, in reply I heard plenty of attitude in their tone that yeah they knew I was off the schedule.