Tom come out and quoted the job. He seemed knowledgeable, was very nice and polite. No hard sell. We signed up for of 1 inch closed cell spray foam insulation - 140 feet of rim joists plus the cantilevered area. A little more costly than the other quote we got, but Tom seemed more knowledgeable, and the company had decent grades on Angie's list. The guys who came to do the job were a couple hours late, but they had called to let us know, so no problem there. When they got here, they didn't seem to know exactly what they were supposed to be doing, so we showed them- rim joists all around basement, and a place where the 1st floor is cantilevered out beyond the basement wall. They said they never do rim joists when they are under a garage wall-- that was included in the 140 foot quote, but hubby said he guessed that was ok. They were in and out in about an hour. In addition to not doing the joists along wall under garage, there was a part of the laundry room they didn't do. But even that might have been okay(even though we paid for that to be done). But now that we have hit a cold spell, the floor above the cantilever is still as cold as it was before the insulation was installed. So we pulled out the fiberglass batt to look -- see exactly what they had done, and assess whether maybe we needed to do more to get the desired result. We checked 3 joists areas in the cantilever. On one, the foam didn't cover the outside at all, on another it partially covered, but clearly not an inch thick (some of it just sparsely spackled looking), and none at all where the wall meets the floor above. On the third, the foam covered fairly well, but again it seemed that the foam wasn't covering where the wall and the floor above meet. We haven't checked the rest. We called yesterday afternoon, and Chris is supposed to be calling back. I do believe they'll make it right. But the call shouldn't have been necessary. The crew should have known what they were supposed to do, and should have done it right the first time.