I called Robert to schedule a repair on our Whirlpool Dryer. He talked to me about the issue and determined the circuit board was shot. He looked up the prices of the circuit boards for the dryer and recommended that I spend the money on buying a new dryer instead of spending that much money on the repair. I really appreciate him taking the time to diagnose and make a recommendation on the phone. Based on Robert's recommendation, we are looking into buying a new dryer. I truly appreciate his honesty and professionalism.
- Pooja R....
teds appliance was supposed to fix my dryer by Friday the 31st, now it's Tuesday, I call, someone rude answers the phone tells me he'll let my technician know. I get a call and we were on the schedule for today. Funny I didn't get a call like he said I would at least a day in advance . He fixes it. I ask him did he tested it to make sure it stayed close (he was down there maybe 2 minutes) he said yeah it's good and tight as he is walking out the door. Mind you the dryer had to run 5-15 minutes before the problem presented itself. That's NOT customer service. As a small business owner in the same community I know what customer service is, and that wasn't it. Had I not called I would have been out my service fee and part cost.
- Jessica W....
AKel's Appliance Service
After 15 years my gas clothes dryer had quit making heat but would still tumble clothes and run thru the select cycles. Initially I tried to call a previous service provider I had used and found the number I dialed only answered by ATT and an offer was presened to dial another provider as the number was no longer in service. Discouraged I went out and priced replacement dryers online and in local stores.After finding a couple units I decided to find another repair provider to get an opinion on the units and possibly hire the provider to do the installation. I called Kel's Appliance and Bob answered. He indicated he could get to me the same day after a stop he already had planned. The proposed time was 5:15PM. Bob recommended I first have him look at the unit to see if it would be better to repair it. When he arrived on site he looked and noticed the duct had quite a bit of lint stuck in it but felt after seeing the operation of the other functions that there might be something simple to repair. After opening up the unit he found a bad fuse near the ignition switch and replaced it. While he was at it he cleaned the unit, removing a lot of dust and dirt much of which was tuck in crevices and behind components I would not have been able to get to. Bob then went outside found the duct and cleaned it (it was located under my deck). Bob then returned inside and cut and better placed the duct where is goes into the wall. All of this took just under two hours and afterward Bob cleaned the area and I happily wrote him a check. All the while this guy was working he explained how to maintain the appliance and how a gas driyer works. He also had me look inside the unit so I would know how to judge the heating unit is still working like new. After all of this I'm confident this dryer is ready for several more years of duty. I've already told four friends about Bob and Kel's Applicance Service and will confidently use this company for future repair needs.
Business Description: Welcome to Ted's Appliance, where the only thing that beats our prices is our service. Ted's Appliance is Southwest Michigan's first choice for reconditioned appliances and appliance servicing. Over the years we have built a reputation for providing reconditioned appliances at affordable prices. We make certain these appliances will last for years into the future with reliability that matches or exceeds a brand new appliance. We are committed to providing the best product because our reputation is everything that we have. Thousands of customers have been satisfied with our televisions, washers, dryers, refrigerators and more. In addition to our reconditioned inventory, Ted's Appliance also specializes in repair of your existing items. We have a huge parts inventory so we can service your appliance quickly and expertly. Products Home Appliances Specialties 10% Military Discounts, 10% Senior Discounts Brands Maytag, Whirpool, Kenmore Amenities 18 month guarantee for parts and service. Languages Spoken English Year Founded 1985
Recent Review: I called Robert to schedule a repair on our Whirlpool Dryer. He talked to me about the issue and determined the circuit board was shot. He looked up the prices of the circuit boards for the dryer and recommended that I spend the money on buying a new dryer instead of spending that much money on the repair. I really appreciate him taking the time to diagnose and make a recommendation on the phone. Based on Robert's recommendation, we are looking into buying a new dryer. I truly appreciate his honesty and professionalism.