On Wednesday, 08/01/2012, my wife and grandson give me a panicky message that we have no hot water! I checked, found no hot water, even though power vent motor, on water heater, was busilly humming along. Went to Angies list and looked up plumbers. Mike Madden (Prime Plumbing) stood out with straight "A"s, and great reviews. Placed phone call (which was promptly answered), told him problem. Even though it was moderately late in the day, he was quite prepared to come out, diagnose problem, and, either fix it right then, or, if parts were needed that he didn't have available, he would be able to get them and be back first thing in the morning. I told him it wasn't an emergency so coming out next day would be fine. We set up appointment for noon the next day. At 1045 AM, on Thursday, 08/02/2012, Mike called to apologise, his worker was running late, but would be here by 1230. Sure enough, his man showed up, fixed what seemed to be the problem (bad relief valve), ran some tests and found that the valve was not the problem. About this time, Mike Madden showed up, introduced himself, and got involved in the diagnosis. It appeared that the igniter was malfunctioning (cycling on and off, so flame didn't stay lit), and, moneywise, it would make more sense to replace entire water heater unit than to fix the existing water heater unit ( 15 years old). Mike started making phone calls, found a replacement water heater, gave me a price for the unit, including installation ($1400.00), sent other employee to pick it up, asked if I wanted them to install tonight, or would 9:00AM, on 3rd be acceptable? I said Friday morning would be fine. He did not require any "up front money", told me he would call in morning and left.8:14 Friday morning, Mike called, asked if he could come early. Arrived at 8:28, went to work. He had estimated 2 men, 2 hours, work took a little longer due to some unforeseen problems with our piping. We use heat pumps for A/C that use well water to function, so turning water off, for any extended period, would cause some discomfort. Mike waited till last possible moment to have me turn off water supply, so water was off less than an hour. Unit was up and running before noon. Mike did not charge any extra money for additional time spent on job, was extremely cordial and informative. Both Mike, and his assistant were neat in appearance, dressed appropriately for the job at hand, and were extremely polite. The utility room, where water heater is located, is neater and cleaner now, than when he arrived. Mike did not charge any money for the time spent diagnosing problem, nor for the relief valve his man had replaced on Thursday.I have had many occasions, over the years, to interact with service providers, Mike Madden (PRIME PLUMBING), provided the best experience I have ever had!He is the man/company I am going to use, from now on, for any other plumbing work I need done. Michael Gow, Faussett Rd, Howell, Michigan 48855!