Recent Review: That was all good. He was professional, knew immediately what the problem was, and made a temporary fix so it didn't leak. He told us that we needed a new humidifier unit, and gave us an estimate that seemed fair. At the end of the visit, we were told that they would not be able to come to replace the unit for 3 weeks. Seemed a little long, but not that big a deal; the furnace works and other customers may not have heat... But we were then told that this company had it's own propane delivery service, and generally didn't do service calls unless we changed to their service. He told us that their rates were comparable to other companies, but that they put their propane customers first and looked to establish a fee service to yearly inspect the furnace and gas lines. All this didn't seem unreasonable to me, in fact it was probably a good idea for safety, but it did leave me feeling like I just wasted a lot of time, to find out that unless I signed up for service, I couldn't get the real problem solved in a timely manner. I asked the technician if they would fix our problem, even if we decided not to switch propane providers, he said they would when they could, but that they would not be able to do any more work for us in the future unless we became a propane customer. I like to develop a relationship with companies who will, over the years, get to know us and our home as we need things taken care of. I would have liked to be told of their policies when I made the appointment, and I probably would have chosen a different heating repair company. I checked out their website briefly, and didn't see any mention of this policy they have. They do way on the Angie's site description : 24 HOUR EMERGENCY SERVICE TO ESTABLISHED CUSTOMERS, but now I assume that this refers to propane delivery customers, not just service customers. I don't complain at all about the service, I just don't really care for the policies they have.