First, let me say I have done business with Kurt Mullerfor 10 years and have alwaysbeen pleased with the quality of his work and service. No longer! He has gotten too busy, perhaps, and now has others do the work he used to do. Unfortunately, he has allowed some incompetent people to undermine his standards. Back in May when my kitchen faucet spray hose developed a leak, I called and asked for him to come out and take a look, as well as check out two other problems I’d been having for a while. His receptionist said he no longer did the work himself, but that another plumber would come out. The plumber who came (May 30) fixed one of the problems (replaced some toilet parts), but did nothing with the faucet except to leave a note saying the whole unit needed to be replaced, but not saying what was actually wrong with it (to me it seemed like only a washer or gasket was needed, as I had experimented with a different spray hose I had, and it seemed fine). He never even addressed the other problem (hot water in the cold pipes). When I got home (I was supposed to meet him there, but he was gone before I arrived), I found his note, a leaking valve under the kitchen sink, and the new toilet parts installed but insufficiently flushing. I also found the side entrance door to the garage left open, the lights in the bathroom and bedroom left on, and plumbing supply plastic wrappers on the floor. I called Muller that same afternoon to voice my concerns (leaving out the last three items – it seemed petty at the time). His other receptionist said they could come back to address the leak and complete the other jobs within a day or two. Needing the faucet, I agreed. When he returned (June 3), he replaced the entire faucet unit (costing about $500!!), fixed the toilet flow, installed a new mixer valve on the furnace ($100) to correct the hot/cold issue, and suggested repairing a cutoff valve to the toilet at a substantial cost due to how long it would take to “bleed the whole system.” The faucet did work well (at $500 it damned well should!) though I’m still convinced it didn’t need total replacing (you’ll see why shortly). The toilet worked well. However, the hot water was still bleeding into the cold water line, and that was annoying, especially after two visits. So I called Muller again after receiving the bills for the first two visits. The first receptionist said she’d relate the message to Kurt (July 1), but no one ever called back. Three weeks later a second notice bill arrived, and I once more called. This time I spoke to a third receptionist (July 23); I told her I would not be paying until the work was completed. That afternoon Kurt Muller came by to assess the situation. He fairly quickly determined that the problem was something other than the mixer valve his plumber had installed; it was a defective shower valve in a master bathroom. He also suggested repairing the cutoff valve for the toilet, as it would only take a few minutes once the water main had been shut off. I told him his plumber had inaccurately diagnosed both those issues, and had even “repaired” the one by installing an unnecessary mixer valve on the furnace. (This is why I believe the original sink faucet never needed replacing entirely – it was a misdiagnosis and the simplest fix he could think of.) Kurt agreed to send the guy back one more time to correct the problem with hot/cold bleeding and do the easy repair of the toilet valve. He also said the plumber would check out the source of the problem (the master shower) and fix it if possible (Kurt seemed to think it just needed a valve or gasket.) This work would be done free of charge in exchange for the time and cost of the misdiagnosed and unnecessarily installed mixer valve on the furnace. I agreed. When I mentioned my earlier frustration about getting through with messages, he informed me that he didn’t always get the messages that were left, implying his stable of receptionists were not always able to keep all the communication straight. He seemed a little peeved that I assumed he had not taken responsibility for calling back; instead, as I said, he suggested that he didn’t always get the messages. (Whatever.) Three days later (July 26), the original plumber returned for a third time to install some new cutoffs to the master shower, replace the faulty toilet valve, and look at the master shower unit itself. He completed the first two jobs in less than an hour (remember his original estimate had been it would take several hours just for the toilet valve), thus taking care of the hot/cold bleeding, finally. He then proceeded to take apart the shower faucet from the wall of the shower. When he had it in pieces on the shower floor, he told me he couldn’t replace the needed parts, and said he’d have Kurt call me back with some options. Then he left. I never heard from Kurt. We called him twice in the next two weeks, and were assured the messages got through to him. But there still hasn’t been an answer – and the shower faucet is still sitting in pieces on the shower floor, just below the hole in the shower wall where it used to be.