Recent Review: First off, after an inquiry on this list, I was contacted by Kathy. She was as professional a CSR as I have ever dealt with. I took several pictures of the areas to be recolored and she promptly quoted the job. We scheduled the work and she sent me a list of cleaning and set-up instructions. So, in advance I had removed the toilet, washed the floor and vacuumed thoroughly to prevent any dust that might compromise the job. On the scheduled day John was careful to not track sand and snow into the house. Throughout he was polite, knowledgeable and pleasant. He told me had worked many years as a tile setter and his construction knowledge clearly showed. On that first day, John: Removed the shower stall door (it was was pretty grubby and needed extensive cleaning, which I did); Dug out all the old caulk and some grout which had been used in places that should have been caulk (he said that for grout, both sides of the joint must be tile or other non-moving material); Took out all removable pieces like faucet covers, shower head, toilet paper holder, etc; Scrubbed the surfaces to be glazed with acetone to be sure the glaze would stick; Used paper and masking tape to cover everything which might catch any overspray (he even had special masking tape which could be reliably removed from wallpaper). On the second day he sprayed everything, removed most of the masking, and cleaned up. There was minimal smell, no noise, no fuss, and no hassle. (He opened a window in the adjoining bed-room slightly. There is a low flow vent in the bathroom that is part of the condo ventilation system.) We did not go in the bathroom for the recommended 72 hours to give the glaze time to properly harden. After that I went in, removed the remaining masking which was quick and easy to do, replaced the shower stall door, faucet covers and shower head, and re-caulked everything with the caulk John had recommended. He had also left behind a tube of construction adhesive, which I used to remount the toilet paper holder in its hole in the tile. I then laid a new self-stick vinyl tile floor over the old 1975 inch square tile (first a skim coat of mortar to fill in the grout lines in the old tile) and remounted the toilet. Presto, chango - an amazing NEW bathroom. We couldn't be more pleased. In recaulking the shower stall I notice three small paint drip/runs high up in a back corner. There is also a light abrasion mark on one side which I know I caused but on inspection I think the glaze is thinner there than elsewhere so I think it may be a shared responsibility. I contacted Kathy and she offered to schedule a fix-it visit immediately. Since it is an hour plus drive for John and our schedule was full then, I offered to wait until they are in the area again for the visit. That hasn't happened yet. When it does, I will report back. I fully expect to then change my Quality Rating from C to A.