The process with Kitchen Saver was seamless from beginning to end. I contacted Kitchen Savers to let them know we were interested in cabinet refacing, new countertops, and backsplash replacement. Carole at their office set up an appointment for us with on of their estimators, Dan, to come out and see the kitchen and discuss our options. Dan was very knowledgable, and a great sales person. He got us really excited about the process and we decided then and there to go ahead with the job. At the appointment he did explain, however, that Kitchen Saver does not do backsplashes. I was a little disappointed to hear that, since I mentioned to Carole on the initial call that we wanted our backsplash replaced but decided to overlook it and move forward with the job anyway. (A side note: Frankie's Flooring out of Upper Marlboro, MD completed our backsplash removal and replacement---We highly recommend him!) After our appointment with Dan, Kitchen Saver sent out another gentleman to take our final measurements for the cabinets. He was very efficient and friendly. He did point out that the tilt-outs under our sink were not noted on the form completed by Dan, and it would be an up-charge if we would like to keep the tilt-outs. I was a bit frustrated with this because during our appointment with Dan, he pulled on our tilt-outs and said, "oh good you have tilt-outs." Regardless of this, they were not noted on the specification sheet so we decided to go without them to avoid the up charge. The next step was picking our granite with their sub-contractor, Pyramid Granite. During our appointment with Dan he explained that we can select any granite in levels 1 through 3, and that is covered in our cost. Anything above a 3 would have to be paid out of pocket directly to Pyramid Granite. Upon arriving at Pyramid Granite, we explained that we are working with Kitchen Savers and would like to see the granites included in the cost of the job. They took us around and we selected a beautiful slab of Himalayan White. When we returned to their office, the woman explained to us that this stone is a level 4 (of course). So I asked her if anything we saw today was within levels 1 through 3, and she said "no, they are all higher than 4." I then asked to see what granite they have that is within a level 1 through 3. She showed us one hideous piece of stone that she claimed was the only stone they carried in levels 1 through 3. We decided to stick with the Himalayan White (and pay $400+ more), however we were frustrated with the lack of options and the service received as described. It felt like were were forced to pay more when we had expected to have some options in levels 1 through 3 based on our conversations with Kitchen Saver. A few weeks later, the job began and our installer's name was Ken. He was very polite and explained that he had several years of experience which made us feel comfortable. On the first day he had asked if we were expecting brackets under our granite bar top. I told him absolutely not, because we sat with Dan for a good amount of time with a tape measurer and figured out the exact depth of granite we should get to avoid needing brackets. On granite installation day, I came home from work to find brackets under our bar top. I did not receive a phone call or any notice from the installer or Pyramid Granite, which was disappointing. I did not even have a chance to review the style of brackets. They were just installed without our knowledge. My husband and I decided to let it slide as along as Ken would caulk and paint them, which he happily agreed to do. Besides this incident, the rest of the project went smoothly. We noted a drawer handle that was installed crooked and Ken fixed it right away. There was also a defect cabinet door, which had some dents, and he promptly ordered us another one which will be here in about a week. Overall, the process was smooth and I was impressed with the friendly, knowledgable, and courteous team of experts that work for Kitchen Saver. Our kitchen looks beautiful and I am excited to show it off to our friends and family. The only reason I did not leave an A rating is because of the experience as I described with Pyramid Granite.