Recent Review: The pool renovation took 8 weeks from estimate to completion (June 3 - July 22). This included redecking, which was done by another company that was recommended by Nick Leinbach, the President of Watermark Pools. Estimate: Mr. Leinbach came out and inspected the pool damage on June 3. He provided an estimate around June 10. He then ordered tile samples that we had selected from catalogs to be sent to my house. After comparing with another estimate (which was very similar), we submitted a deposit about a week later, and Nick ordered the tiles and coping. Throughout this process, Nick answered all my questions very promptly via email. He inspired confidence, and was able to start sooner than the other company. Work: The next step was removing the cover and draining the pool. This work began around June 23. After the pool was drained, the old plaster was removed using some process that is more environmentally friendly than sand blasting. This is a very messy and noisy process while it is happening, but the workers contained the mess well and cleaned up nicely when they were finished. The coping and tiling work was done next. The old coping and tile were removed. There was a possibility that more damage to the underlying structure would be discovered (Nick had mentioned that in advance), but we were fortunate that his original estimation of the extent of the damage was accurate, and the work was done within the original estimate. The tilers that Watermark employs are highly professional. Their work is precise and meticulous. We are extremely pleased with the tiling and coping. This part of the process is neither very noisy nor messy. Final choices: Nick came to our house to finalize the choice of plaster color. From samples, we selected a blue color that would work well with the tiles, and we are very pleased with it. It was worth the extra $2,000 in our opinion. Nick also recommeded a company that does decking repair/replacement. We were pleased with the work of that company as well. (The cost of the decking was separate from the cost of the pool renovation.) Replastering: There was a bit of a delay due to the plastering machine needing to be repaired. Once the plastering was complete (another noisy process!), water was trucked in. Nick arranged for that. (The cost of the water is separate from the pool renovation.) At no charge, Nick completed all the normal pool opening activities. He also explained how to brush down the surface and maintain the water balance in the best way to preserve the new plaster, and recommended someone who could continue with pool closings and openings in future. Final work: Watermark Pools returned immediately after the 3-day decking work was completed to install the caulking between the coping and the decking. Our goal had been to complete the pool in time for our son's return from camp on July 22, and that is exactly when the pool was ready for use. Overall: Nick was highly professional, responsive, and very informative all throughout the process. This is his family's business, and all the work he oversaw, from start to finish, was of the best quality. This was an expensive undertaking, but we are very satisfied with the outcome.