To begin, I want to say that my wife and I were extremely satisfied with the results of the work VKB did for us. Here are a few reasons why: 1. We initially met with our designer, Mr. Junior Wizart and his associate Sharon, to discuss the work we wanted done. Junior visited our home and walked thru and listened to what we wanted. He provided several suggestions and left to formulate their proposal. We met again the following week and Junior and Sharon walked us thru their design proposal which we were very happy with. We made a down payment and 2. Over the following several weeks, we interacted regularly with Junior and Sharon regarding the details of and the selections for each bathroom. We made a down payment on the May 28, 2019 and signed the contract on 5 June which started the ball rolling. 3. Over the next few weeks we made detailed selections for showers, faucets, floors walls, paint, etc. In some cases, our detailed selections exceeded the budget that was allowed in our signed contract, so a mod was required and adjustments made. All the changes were very easy to implement, and were completed quickly. 4. We had a walk thru in early Jul with the Project Manger, Mr. Jason Freeman, and Mr. Wizart to confirm all selections and installation plans. It was quite thorough and painless. 5. Work began on 7 Jul promptly and the Team Lead, Walter, and his team began the demo. We have an electronic door lock and gave the team their own code for the duration of the project. For 95% of the project, they worked without our oversight. They began after we left for work, and would remain on site until one of us returned from work to show us the results of the day. 6. Every day until the job was completed on August 14, the VKB crew was here working. They were very professional and very thorough. They alerted us when they needed decisions made (height of shower head, placement of body washers, etc. They also asked if they could work on a Saturday to maintain their schedule. 7. Almost every day Jason, our project manager, checked it to see if all was going well and if we had any issues. We had to make several minor adjustments to the design plan, and when we did, it was completed painlessly. The team kept the walkway into the house covered and cleaned up daily. Trash was picked up regularly and there was no need to a dumpster. 8. We were so happy with the performance of the bathroom work, that we hired VKB to renovate our kitchen backsplash. Junior helped pick out the colors and style of tile, and Jason's team did the installation in two days. 9. The entire 3.5 bath renovation work was completed and the final payment made on August 14th. We we so pleased with the work VKB performed for us that we hired them to renovate our basement that was damaged severely due to a failed sump pump and the resulting water backup.