After searching on here I came upon them and thought they were a good fit. I went on their website and filled out the application to have so one to contact me. I did it on a Sunday so I thought I would not hear anything back until Monday. Monday came around and still did not hear anything so I resubmitted it. Later that day, I heard back from a woman named Tracy. I tried to explain to her over the phone exactly want I wanted which was drywall installed, a push ceiling removed then replaced with drywall, closets installed and baseboards. She suggested a handyman and a helper. She also suggested I purchase the three hour deal for $198 but the helper would be an additional $40 an hour for the three hours. She then stated it would be $106 an hour any additional hours and they would tell me how long it would take day one. I agreed and purchased the deal, but looking back I should have purchased the handyman for a day deal and wish Tracy would have recommended that deal instead. That was my mistake and I own that. The handyman and the helper arrived at 7:30 the next day prompt as agreed. I was there to show them the basement. So my basement is really small, I mean really small and its divided up into two rooms. The first room was done in terms of drywall and baseboards. I just wanted the push ceiling removed and drywalled. The other room is where all the work was really happening. I needed drywall installed, base boards, closets installed built around the existing laundry, furnace and hot water heater. The handyman asked if I needed an outlet in that room because it was not one present and he stated it would be harder to get one in at a later date. He also stated I may want to get another light installed because when the closets are installed it would enclose the light. I agreed with him and agreed to an additional outlet and light. I asked him before starting anything, what is the time frame on everything. He stated two to three days. I told him I hoped for two days but ok if it was three days. He then had to head to the store to buy my materials. I went to work while they was there working. Tracy called and asked for a $250 deposit. Then called back and informed me of the total cost of the materials, I confirmed with her the price and she stated that they was unable to purchase the drywall because it was not room in their truck and it would be purchased in the morning. I understood because the two guys had plenty of stuff to do the first day. They pulled down the drop ceiling, ran the electrical from the outlet and started framing out the room. They stopped short of finishing the framing but only a little more had to be done; completing the enclosure of the second closet. I was very pleased after day one. Tracy called me after they completed their 11 hour day to ask me what I thought of the work that has been done and to tell me the total of the day. I told her I think they did a really good job. The total came to $1166 for the day, minus my three hours that then came to $968, minus $250 material deposit and add $618.00 for the materials, it equaled to $1336 but I was charged $1337. I e-mailed Tracy requesting an itemized list and she sent it the next morning. We agreed upon three people for the following day to finish the framing, drywall and everything else. Tracy said at the most a third day would consist of just a handyman to sand all the drywall. So on the second day at 8am as agreed two guys came along with a superintendent named Jose. The superintendent wanted me show him the basement because the guys from the previous day was unavailable. I showed him what has been done and what I wanted to be done. ( I was a little let down that if the same people are not going show up that it is not at least communicated what needs to be done). The two guys with him didn't really speak English so he had to translate to them what needed to be done. Then he asked me when I expect all of this to be done. I said well today, except the sanding. He did point out that one of the doors purchased the day previous would not fit in the space and I also noticed where the framing was in one spot it would block the furnace. He said he would make it work but then he then went on to state that everything may not be complete that day but don't worry he was not trying to bleed money out of me or anything because they have plenty of work. (That's when my red flag went up). I told him let's see how far they get because they had already purchased the drywall that morning and it was three people. I left for work but I had someone there onsite all day. The third person came around 8:30am and the superintendent left after two hours but I was not charged for him as to I did not agree upon him. So around 5:30pm I received a call from the person onsite reporting that the guys left and said they would be back tomorrow, I was also informed the one of the three guys left at 3:30pm. I thought the guys would stay until 6:30 like the previous day so I could see the work and talk with them if needed to. I reached out to Tracy who said the 3rd guy went to the store. I was completely confused as to what he went to the store for because from my understanding they had everything they needed already. Tracy rushed me off the phone to contact the guys. I went to my house and looked at the basement and the drywall for the ceiling was complete and a few pieces of drywall was up in the other room but mostly bare. Not much difference from the day before. The framing from the day before wasn't even complete. I called Tracy back and she rushed me off the phone again saying she trying to get the complete story. It took her over an hour to call me back and still could not really tell me anything. At this point she sent me the receipts in my email. I asked about one of them going back to the store, she told me of a door purchase. I was confused because they brought doors the day before. She stated that one set of doors didn't fit, I asked why didn't they take the other door back then. She didn't really have an answer for me but said I wouldn't be charged for the old door because it would be taken back at some point. But also assured me anything that was not used would be returned and I would not be charged. She stated that they was trying to do quality work. (I get that but again it was less done with three people verses two). I asked about the other stuff on the receipts and she mentioned something for the washing machine and everything else no explanation. (I just want to note that the person onsite was asked by Jose if he could eliminate the sink for the washing machine. She asked specifically if it would be extra cost to me on any level. He stated no, it was easy to hook it up without it. She asked again if he was sure and he reassured her it would not cost me anything. She agreed to it. Tracy never called me or I was notified in any way beforehand by anybody in the company). So when I seen a charge washing machine related I was upset. The person onsite did agree to it but was told it would not be of extra charge and I feel when it did come to the point where something had to be purchased I should have been notified at that point and I wasn't. I told Tracy I was dissatisfied with the work completed that day and the lack of communication. She said the next day they should get further, I stated to her three people was onsite and less was done then when it was two people. She started saying let us make it right by allowing a third day. I was against it but Tracy tried to make it right by compensating me some of the hours. The total was $1156 after adjustment and only labor hours. She said she would not charge me for materials brought that day until she had a better understand of it herself. She asked if three people could come out the next day, I told her no because I just paid for three people and it wasn't nowhere near complete. After trying to convince me for a while with no success she said she would send a third person no charge to me to just move things along faster. I was fine with that, we agreed to 8am the next day. The next day, I received an e-mail from Tracy at 7am stating that the guys would not be coming that day instead the next day because Jose was unavailable to be onsite and he wanted to be onsite all day. I wrote Tracy an e-mail back stating that was very inconsiderate of my time and the person I had there time to change something completely short notice. As well as them leaving a few of the materials outside the day prior and it was suppose to be raining conditions that day. As well as me being unclear if my washing machine was in working order since they had to go purchase a piece for the washing machine the previous day and the sink was no longer hooked up. She called apologizing and had guys come out to cover the materials and install whatever the washing machine piece was but then my washing machine was leaking so someone had to come back out. Tracy then stated it was not something they did but fixed the issue. I told her there was never anything wrong with it beforehand so it had to be something that they did. She then restated they would be out the following day and all unused materials would be returned after the project was complete. At this point I'm extremely frustrated but let them come the next day. The next day they worked until 6pm, four guys as Tracy stated; two I asked for, one she sent along and Jose. But the person I had onsite said Jose stayed for all of 30 minutes and left. When I asked Tracy of this she said he went to return the door. So I waited an extra day for 30 minutes of his time. When I arrived home, the closets was finished and drywall was up. The guy asked if I wanted baseboards I said,yes I said that on the first day. He said he didn't know and didn't purchase any. I told him don't worry about because at this point I was done. So I have a basement with completed drywall but not completely sanded down. No baseboards, no additional light I was asked to have installed, a outlet that is upside down. I didn't even bother to complain because I probably be told I "rushed" them, they needed another day or I was running out of money. Because Jose did tell the person I had onsite that he was going to try to get the job done that day because he knew I was running out of money. What? Maybe I just didn't want to waste my money! Also if that was the case I would have asked about the materials (drywall, nails, wood) that was left over that they took and clearly wasn't returned because the only thing I was not charged for on the final invoice was the door they brought incorrectly. The total for the third day was $1610.97 for ten hours plus materials. At the end of the day, I would not recommend them to anyone. I want to give them a D because the guys from day one worked really hard and Tracy was really nice but she was covering their inconsistencies. They deserve a flat out F from me. Maybe if you have only a three hour job you know will be only three hours maybe but other wise no.