Homeowners Beware Before Contracting with Ron Bowen or The Paint Doctors! On December 22, 2017 we contracted Ron Bowen and Paint Doctors to sand, prime and paint our kitchen and bar cabinets. My husband is a licensed contractor and we very rarely hire anyone to do anything in our home, we do most renovations ourselves. Due to this being a labor-intensive messy project, right before Christmas, we put our trust in Ron and The Paint Doctors. We very much regret this decision. Two days after the completion of the project, the paint on the cabinets begin chipping and flaking off because the cabinets were never primed and insufficiently sanded. Mr. Bowen assured us that everything was fine the paint needed time to “cure”. The cabinets continued chipping and flaking. Mr. Bowen and company came back to our home in February 2018 to “correct the problem”. Their correction entailed painting over the chips, leaving an uneven surface, and spray painting from cans, in my home, a clear polyurethane in an effort to prevent the paint from chipping further. They did not open windows, have an air scrubbing machine and clearly were grasping at straws trying to correct the issue. My children, pets and I had to evacuate our home due to the fumes. When they said they were going to spray I assumed as professional painters they would be using a paint sprayer not spray paint. We allowed them to attempt to finish the project over our children’s spring break at which time we would be out of town. Again, assured the project would be completed correctly. We arrived home after a week to find our home in complete disarray, plastic hanging all over the kitchen, a thick layer of dust and dirt everywhere, the project not even close to finished correctly. In April 2018 Mr. Bowen and Paint Doctors once again came to “fix the problems”. Prior to them arriving we retrieved from the paint manufactures website clear instructions how to refinish cabinets with their product, “sand, PRIME and paint”. It was clear to us, Mr. Bowen had little to no knowledge how to properly refinish cabinets. We brought this to his attention and Mr. Bowen assured us he would be doing the work himself and one of his employees we felt did not know what he was doing would not be doing the work. Mr. Bowen arrived with said employee and proceeded to sit on a bench in our kitchen on his phone the entire time while his employee painted the cabinets. After three days of excuses, attempted fixes, multiple paint changes, primer over paint, paint on top of that, the cabinets and doors were irreversibly damaged. Over the course of several months we have consulted with other licensed paint contractors, general contractors, the Store Manager of Sherman Williams, the Store Manager of Benjamin Moore, experts in the paint industry, and customer service representatives from the paint manufacturer. The conclusion that was consistent with all our research was that the cabinets had to be stripped down to the bare wood and repainted or completely replaced. The stripping process is toxic and creates noxious fumes and an unhealthy environment inside in the home. Thus, replacement of the cabinets was the only real option. Currently as of August 24, 2018 we are left with $30,000 in ruined cabinetry, celling drywall that needs repair from them hanging plastic and ripping off the tape, paint on our moldings and floor in our kitchen and bar areas. Over the course of the last 4 months, May to August, Mr. Bowen has admitted both in phone conversations, emails and text messages he is responsible and will reimburse our initial contract money and also pay for damages to replace the cabinetry. However, he has failed to reimburse our money, make any agreed upon restitution toward damages, and refuses to respond to phone calls, texts, or emails. Mr. Bowen and The Paint Doctors is contracting with people to paint their cabinets with no proper knowledge as to how to paint them correctly.