Good experience. Rich called the day before to confirm, and arrived on time the next morning. After going over the job, he recommended using auto body filler to repair the wood, as it was part of a factory-built (1) piece unit. This worked well and looks just fine after painting. He had to leave to pick up a hammer drill, which he didn't have on his truck, but was gone just 30 minutes (and of course didn't charge for this time). Relocated the railing, sealed off the old anchor holes in the concrete. I supplied anchors and lag screws, although they will supply materials, but you would pay their time for shopping. And I just happened to have some Bondo available from another project! Rich supplied minor materials (caulk, sealant, small screws) at no additional charge. Cleaned up well after completion.