first time cleaned house went very well, spent 3 hrs, cleaned thoroughly, including windows and window sills, although did not get to every one. stanless steel appliances were cleaned without scratching or damage; second visit, was only 2 hrs, did not complete windows as promised, visit, less than 2 hrs, did not complete windows as promised, rushing through cleaning, broke a chair, was already in need of minor repair, but was rushing and knocked chair over and completely broke back of chair, also after they left, found an black stain on my custom dining room table, and a broken necklace of my daughter's which was hidden underneath other items in draw of bathroom cabinet; at the time of the cleaning, necklace was on bathroom sink and intact. the broken off piece of necklace was never found, m/l had been thrown away by woman cleaning bathroom to hide that she had broken it; necklace was a hand made piece of jewelry and is not replaceable; if we were made aware of the mistake, we would have saved piece and may have been able to be repaired. multiple excuses to reschedule were made, no problem to reschedule, but excuses appeared to be false, husband fell off ladder and needed back surgery in boston, car accident ( this one I believed), and sister was in hospital in boston. honest would be a much better approach.. understand changes in schedule, accidents, but do not like being lied to and hiding things.