Simply put, I could not have asked for a better experience or a more professional and helpful service provider than Baker Elman. Here is the more detailed version.... I live in a part of Needham, MA that has an incredibly high-water table. Needless to say, having a reliable and highly functioning sump pump is essential to keeping my finished basement dry and for maintaining my sanity! Unfortunately, my electric back-up pump recently stopped working so I called Baker Elman as I needed someone who can give me the peace of mind and confidence that this project will be done right and I knew they were the right firm for the job given previous interactions I’ve had with this wonderful firm and their super helpful and knowledgeable staff. I had a very tight timeline as I had nanny moving into our basement bedroom in under a week and the pump was in the closet within her bedroom so I was hoping to avoid disturbing her after moving in. With the help of Lisa, a very nice and super helpful member of the office staff, in just a matter of a few short days, they were able remove the malfunctioning battery back-up pump and replace that with a much more powerful and reliable Zolar pump! Having a generator made this an option for me, which David Elman, the owner of the firm as well as Frank one of the awesome technicians both suggested! Next order of business was minimizing the natural running noise of the pump as our nanny’s bed was less than 4 feet away from the pump closet. Lisa put me in touch with another one of Baker Elman technicians, Smith, who had exceptional carpentry skills. Within 24 hours of me calling and speaking with Lisa, Smith came out to my house, measured the pump closet area, and built a custom, wooden insulated cover that substantially reduced the noise of the pump and the running water!! Smith also added insulation to the closet walls to further reduce any sounds from the pump area!!! He was incredibly professional, very friendly and super helpful! These guys are not just pros at their trade, but they take customer service to a whole new level. I cannot thank David, Lisa, Smith and Frank and the rest of the wonderful Baker Elman team enough. You guys have a customer for life.