On 6/1/2013, called to inquiry on pricing and availability. Mr Murphy called back promptly and provided a quote via phone on the 5 awnings which needed to be restrung. The quote was a reasonable quote. Also provided an approximate date to come and complete the services. During the week commencing June 2, 2013, we did not see, hear, or receive some type of indication or notification that someone was at our home. On Wednesday, June 5, 2013, at 5:30pm, I left Mr. Murphy a message letting him know that we have not seen or heard from him and offered to reschedule. We did not receive a call back on Wednesday, evening or Thursday. On Friday, June 7, 2013, Mr Murphy left a voice mail message at my home which was curt. I returned the call on Friday, June 7, 2013, at 1:50pm, letting him know since we did not hear, or see from him we would be moving on and looking for another company to care for our awnings. Mr. Murphy called my home three times and my husband's cell phone once. He indicated to my husband that he was away and an employee of his company was at my home looking at the 6 awnings (mind you only 5 needed repaired) and that his employee did not have a ladder to take care of the awning on the second floor, so none of the awnings on the first floor were completed. The way Mr. Murphy handled the situation by excessively calling after the decision was made was inappropriate End result, consumers are reasonable to work with, but when details are not paid attention too and the consumer is treated as a bother, and there is no forth right action from the provider, one must move on.