Recent Review: We had some scheduling difficulties - they rescheduled me twice, but each time, I was given plenty of notice (not last minute). On the day of my appointment, they had a cancellation and showed up early, while I was at work. But that allowed then to do the exterior inspection, though I was a little uncomfortable with that happening when I wasn't there. Once I arrived home, they were very professional, asking good questions. They walked me through lighting the fireplace pilot, and showed me how to reset it, and gave advice on when and why I should consider turning it off. For the chimney, they were very thorough, and correctly said my cap was broken, but gave a thumbs up to the liner, bricks, and tar. They recommended some maintenance in about 5 years, but said as long as I kept an eye on things, I shouldn't have any worries. As contractors goes, they were focused, respectful and got the job done in a timely manner.