We chose Countertops by Superior to quote us on replacement countertops in our kitchen and master bath, after reviewing a number of alternative suppliers on Angie's List and other sources, and asking for initial information from a few. The owner, Bill Yasick, came out to our home as scheduled, took initial measurements, and gave us a firm, upfront quotation for each countertop. He was professional throughout, and gave a very good initial impression. We had considered using soapstone, but were somewhat concerned about maintenance issues. He suggested a granite alternative called "jet mist", which mimics the look of soapstone. He also mentioned that this granite could be obtained in a "honed" finish, which is non-shiny, and not as polished, rather a matte like finish and slightly textured to the touch. This would be a good fit with our colonial reproduction kitchen, he said. We also agreed to have the countertop edge cut to a half bullnose shape to conform to that of our center island wood countertop, which we kept as is. We were given the option of going with him or going on our own to a distributor of granite slabs Countertops by Superior uses, located in Westwood, MA. We went out on our own, and, after looking at several of the "jet mist" (also called "Virginia Mist" by some, as it is sourced from a quarry in Culpepper, VA), we chose one that had a pretty uniform finish and moreover, had received an extra metal brushing treatment at the quarry to allow it to be classified as an "antique" finish, which is slightly more textured to the touch than honed, but having the same semi-polished, matte-like finish. One of the Countertop employees, Drew, had alerted us to this possibility before we went out. Prior to the distributor trip, we had visited Countertop's showroom in Rhode Island, and were first shown many different slabs they have in stock by Charlene, who runs the office, and was quite helpful. She also supplied us with a number of samples of alternative granite stones, which we took home to test them against our kitchen decor and colors. This process was quite helpful in convincing us that the "jet mist" - Bill's original suggestion - was indeed the best one. We decided to proceed to have only the kitchen countertop installed, deferring on the 2nd floor bathroom for stylistic, and for logistical reasons. A large wall mirror would have to be moved, and although Bill guaranteed it would be protected, we decided it was too much work, and later elected to repair the wood countertop surface. On the day we had scheduled, the two installers (whose names we have forgotten) arrived late morning, and spent the next 8 hours removing our old wood countertop and installing the new granite replacement. It is a rather involved process, and the obviously experienced installers also had to disconnect, move and raise our stove (1/2" to account for the difference in height between the old wood and new granite thickness), remove the wood backsplash (which involved cutting around cabinet braces, under a window sill, and around other abutting trim boards), and install a new 4" granite backsplash plus an 18"x 30" granite backsplash in back of the stove. The latter was an 11th hour decision by us after having originally agreed to install only a 4" backsplash in conformity with the remaining length. This showed the willingness of Countertops by Superior to include a late add-on without increasing the initial quoted price. The two installers were both professional and personable, and we were impressed with their skill. After the installers completed their assignment and left, we noticed that they had left some debris in the lower cabinet area, the top of which was left open during the installation process, as well as some sharp edged shims that had been left temporarily while the adhesive set to assure a level surface. It should be noted that our old wood countertop was not completely level to start with. We also noticed a slight open space showing from one side of the cabinet shelf next to our porcelain sink, where the granite abutted and extended over the sink edge, plus a very small chip in the new countertop. Drew made a couple of visits to our house to fix these "punch list" items (we found the chip the day after he came to fix the other items). Like all the other reps, he was most helpful. He also brought us a little bonus gift, which was a 1foot square granite cutting board taken from the same jet mist slab. Notwithstanding the aforementioned post-installation "fix" items, we think that Countertops by Superior did an outstanding job from start to finish, and would not hesitate to use them again or recommend them to others. Their representatives are professional, straightforward and honest, but also personable and engaging.