For the most part, they're easy to work with, responsive, etc. They show up, get the job done, bill promptly, etc. The only thing standing between them and an overall A grade is that several times they have started service earlier than we wanted and/or continued beyond when they were supposed to stop. I believe it was simply miscommunication (and it takes two for that, so I may have been partially a cause) and NOT a question of dishonesty/padding, etc. It happened several times over the years, but to their credit, when I called to question it, they removed the charges immediately, without any quibbling. The office seems to run smoothly and efficiently; they're friendly and responsive all the time. I have no plans to shop this service elsewhere, despite the company's having changed hands recently. Under the new owner, they called this year about whether I wanted an additional service -- lawn aeration -- and didn't push back when I declined. Wasn't thrilled with the call -- we've been using them for years without aerating the lawn -- but it's a legitimate business-building practice, so no points deducted for that. New ownership seems determined to "stay the course" with this longtime successful business, and that's smart. I'm also considering some sprucing up and plantings, and I'd be strongly inclined to use them for that, assuming their plan and prices sound reasonable. The new owners seemed to get it that because it's an investment property, we don't want to spend a fortune on cosmetics; the proof will come when he makes a proposal. I didn't grade them on price because I don't know how their mowing prices compare with others'. We started using them when we bought 11 years ago and have seen no reason to take our business elsewhere. Overall: very solid, responsive company. Worth doing business with.