Recent Review: Robb came out to my house twice before I actually decided to go ahead with the project. Initially he came out in the summer of 2015, but I held off as I had other expenses to take care of. This winter I could no longer stand the aesthetics of the chipping brass glass doors and the soot which had stained the brick façade. Also, I was sensitive to the smoke from the fire, and wanted a cleaner burning and more convenient way to enjoy the warmth of a fireplace. Once I actually decided to go ahead, Robb came back to take new measurements, as I had decided on a different unit. I went with a Valor G4 insert. The installation took less than 4 hours, including a new stainless steel liner and the gas hook up. The men left the place clean, and the fireplace was useable immediately. What I like about Clappers is that as opposed to the other 2 fireplace showrooms that I visited, is that Clappers came out to take the measurements. At the other 2 places, the customer is responsible for taking all the measurements and I was worried that I might make an error with that. Also, at the other places I went to it was difficult to get a bottom line cost - they quote you the unit price, and give an estimate for installation however plumbing and electrical contractors were a range of prices, as the customer was responsible to getting their own contractors. I had a budget in mind, and wanted to know what I was signing up for. Robb who was there, was also able to give me valuable advice on the type of unit I might want, given the size of the room, the general flow of the house and the arrangement of the furnishings in the room. Another advantage I felt with Clappers (as opposed to other places) is that they coordinate the plumber/electrician and other tradesman, to make the installation go quickly and smoothly. He is also professional, does not pressure sell, and is pleasant. Overall it went great. We are enjoying the new fireplace, despite the warmish weather thus far - Robb is a patient and very helpful service provider, and I would recommend Clappers to anyone who wants to install a new gas fireplace.