This is a family business, and I worked with Steve. I left a message with the office and Steve called back the next day. We set up an appointment for the following day, which was a Saturday. The basement floor of the sunroom addition is a step down from the rest of the basement. It was always dry before the two hurricanes (Irene and Sandy) but it flooded during the storms, and this year even with normal rain it has been flooding. Steve looked at the problem and said he would need to trench the perimiter of the floor, put in drain pipe and a sump, then repair the floor. There was built-in wooden shelving against the wall that Steve said had to be removed, which is work he would not normally do. He gave me a firm price for the waterproofing and took a guess at the shelving. On that Monday he called back and said he had a carpenter friend who owed him a favor, and he gave me a firm price for the shelving - a price to remove it (only $150) and a price to replace it (also only $150). I scheduled the work for about a month later. The crew showed up on time, got started in the basement and very quickly called me at work. When he did the estimate Steve had not noticed the insulation and stud wall behind the shelving, and it needed to come out too. I told him to just go ahead and tear it out and not to worry about replacing it because I figured it was probably moldy and rotten (it was). Steve honored the $150 price quote he gave me, even though the studding was a lot more work - like three hours more work for four guys. He just charged the price he had quoted for shelf removal and did not charge the replacement price - peanuts for all the work it took. Then, once the walls were bare they installed the sump, and discovered there was already drain pipe under the slab. Steve called me again, told me about the drain pipe, said there was probably a 50-50 chance the system would work with the existing pipe. At that point if I had let him just use the existing pipe I would have saved a bunch of money and Steve would have lost a ton on the job, but he told me he would not be able to sleep at night without giving me all the facts and letting it be my decision. I told him to go ahead and do the whole job as planned, which was the right decision because once they did the trenching and pulled out the old pipe they found it was totally clogged, and I would have lost the 50-50 bet. If you need waterproofing work do not hesitate to give these guys a call. They are professional, polite, they bust their behind, and most of all they are extremely honest. I recommend them highly.