We had contracted with Heritage to have a new pool liner installed. While we were waiting for the liner to be installed, the pool pump was starting to have problems. It wasn’t serious, so we arranged with them to do the repair when the liner was installed. Well the pump was starting to have serious problems so I called them to tell them of the problem and see where we were on their install schedule. There were a couple of jobs ahead of us, but they would try and get someone out there . It seemed like within an hour of talking to them, someone showed up and repaired the pump. I have found this company to be knowledgeable about what they sell, pleasant to work with, and willing to provide good customer service.
- Elizabeth P....
DArtistic Pools Ltd
The pipes were supposed to be under pressure before/when the new deck was laid. Later we found out the pipes were not holding pressure - when the remodeled pool was started there was a gushing leak under the deck due to the busted pipe . The contractor should have seen the lack of pressure on the monitor and should have fixed the pipes before the day the deck was laid. Too many sub-contractors showing up and not caring about the overall outcome of the project. the pool is still loosing more water than before the remodeling and no one can identify and fix the leak...
- Irina C....
CAMERICAN POOL SERVICE INC
They are punctual and professional, but very expensive for work done. They charge you for everything. Your pool cover has to be clear of all leaves and water for opening or there is a $100 fee. All chemicals are extra. Their service for opening and closing is through, but not worth the price.
- Mark H....
This business is now managed out of Danvers, MA. [*** Link removed ***] As a review on Google said, they do not return phone calls. The quality of the work is OK, but billing was all messed up and there is no ability to have a conversation with anyone.
- Thomas E....
DPOOLS BY ANDREWS
WE ADVISE AGAINST USING POOLS BY ANDREWS. SINCE COMPLETING THE GUNITE WORK IN MID-APRIL, ANDREWS HAS WORKED AT OUR SITE FOR ONLY 6 DAYS IN THE PAST 2 MONTHS AND ONLY 2 DAYS IN THE PAST 20 DAYS OF JUNE. THEY HAVE 95% OF OUR TOTAL MONEY. PHONE CALLS ARE OFTEN IGNORED, REQUIRING REPEAT PHONE MESSAGES OVER SEVERAL DAYS. SCHEDULES ARE CONSTANTLY PUSHED BACK WITH NO RESPONSIBILITY ASSUMED. COMPLAINTS ARE MET WITH SARCASM AND VEILED THREATS ABOUT SHODDY WORK AND FURTHER DELAYS. ADDITIONAL CONCERNS INCLUDE: (1) SALESMAN'S ESTIMATES OF GRADING REQUIREMENTS: ESTIMATE WAS 2-3 FEET, ACTUAL WAS 8 VERTICAL FEET (RESULT: REQUIRED MORE THAN $5000 IN ADDITIONAL GRAVEL AND DIRT FILL. (2) SALESMAN'S RECOMMENDATION TO USE ANDREWS ELECTRICAL SUBCONTRACTOR -75% OF PAYMENT UP FRONT WITH POOR RESPONSIVENESS AND DELAYS IN SCHEDULE.
- Mary K....
DJ & M Swimming Pool Service
This was the worst pool opening ever. They did an incomplete job and the pool has never been usable this summer It is now almost August They 'opened' the pool in early June I can not get them to return my calls OR E despite more than 7 messages.. I am throwing in the towel (which should go nicely with all the leaves & muck they did not remove from the pool.
- G.m. K....
FBullfrog Pools and Spas
George Oaks and Randy Copley improperly installed a new vinyl pool liner. An expert from a different company advised me that the pool now needs to be drained and the liner reset. This will cost me ~$1,750. I requested a refund of this amount from Bullfrog. They refused.
- Keith A....
ACR QUALITY POOL CARE CORP
Overall, the experience has been okay. The approximate cost is per month, which is average. I'm currently using their services.
- Ted P....
AMelrose Pool Service
The service was great and they were a pleasure to deal with. The price, quality, and service were fantastic. I would hire them again in a heart beat. My only regret is that I only have one pool for them to service. A+++++++++
- Joseph C....
FEnvironmental Pools Inc
WHAT A COMPLETELY HORRIBLE EXPERIENCE. THEY DRAGGED OUT THE PROJECT FOR MONTHS. THEY INSTALLED CHEAP SYSTEMS INSTEAD OF THE EXPENSIVE ONES ON THE CONTRACT -- THEN REFUSED TO REPLACE THEM SAYING WE DON'T NEED THEM (EVEN THOUGH WE PAID FOR THEM). THEY ARE ALWAYS INCORRECT OR INACCURATE ON THE PHONE AND DON'T RETURN CALLS OR FOLLOW-UP WITH ANYTHING. THEY CHARGE FOR THOUSANDS OF DOLLARS OF EXTRAS THAT WE NEVER ASKED FOR, NEEDED OR WANTED. JUST ABOUT EVERY DETAIL OF THE PROJECT WENT WRONG AND THEY DON'T RESPOND TO ANY REQUESTS FOR HELP. THE TELEPHONE GATEKEEPER IS A NICE PERSON, BUT IS TRAINED TO MAKE SURE CALLS DON'T GET PAST HER OR QUESTIONS ANSWERED GENERICALLY AND INACCURATELY TO KEEP CUSTOMERS IN THE DARK.
Business Description: working in the industry since 2003 i've learned what works and what doesn't. troubleshooting is FSP's specialty but it doesn't end there, leak detection, plumbing, equipment install, tile/coping repair, deck/patio sealing, basic pool maintenance and chemistry along with pool opening and closing. FSP has seen virtually every type of automation, cleaning system, and equipment combination imaginable!
The #1 goal of FSP is that the customer is happy when the work is finished.
Business Description: Dunk Bubble has been a pool service company since 1981, opening the doors to a retail store in 1988. Our knowledgable staff will help you enjoy your pool and summer long backyard vacation
Business Description: In Business Since 1999 with 565 fiberglass pools installed in MA, NH, RI and CT Over 20 full time employees. No subcontractors used Fully licensed and insured in MA, NH, RI and CT. The only award winning fiberglass pool company in New England to be nationally and internationally recognized by the pool and spa community of professionals. Additional email - email@example.com.
Business Description: we specialize in above ground swimming pool installs and service. We have done framing, roofing, siding, doors, windows, concrete, landscape etc. Been in the building trades over 30 yrs. Licensed and insured in MA and RI. We do not use subcontractors. We are licensed and insure in MA and RI.
Recent Review: This past winter, my vinyl pool wall started to cave in, due to rusting of the support structure. I placed calls to 17 different construction & pool repair companies, and Ranieri Construction were the ONLY ones that were willing to roll up their sleeves and take on the repair job (everyone else just seemed to want to sell me an entire new pool!). Louis and his family were amazing from start to finish. They are very skilled - from excavating the old deck, ratcheting back the pool walls, and pouring the new footings & deck, they clearly knew what they were doing, and the finished product is great. Louis was very attentive to detail. They spent time with me to explain the work that needed to be done, always stayed in touch with what was going on, were very careful to respect the property and always cleaned up. Even though it wasn't in our contract, Louis even offered to fill in gaps between my pool coping and deck all the way around the pool as a preventative measure so that I wouldn't have an issue with the other pool walls in the future. In short, I couldn't be more happy with Ranieri Construction - they are a great family business, and I wouldn't hesitate for a second to use them for any new projects down the road.
Business Description: ***WE DO NOT SELL, SERVICE, OR REPAIR : SWIMMING POOLS, PATIO ENCLOSURES, OR WHIRLPOOL JETTED BATHS.***
Since 1978, Our Natick, Norwell and Auburn showrooms are very proud to offer you the highest quality spas and saunas in America! We carry a full line of hydrotherapy hot tubs manufactured by HotSpring and Sundance. Our saunas are from the world’s largest sauna manufacturer, Finnleo Saunas.
Our spas provide exceptional comfort and stress - relief, true hydrotherapy performance, energy efficiency, ease of use, outstanding warranties, and long-term reliability. With these #1 quality brands, Hot Spring Spas & Sundance Spas, we have a hot tub that will meet all your needs. We have spas of all sizes, prices, and therapy options. Visit one of our 3 Boston-area showrooms today!
Additional email - firstname.lastname@example.org.
Business Description: In-ground swimming pool specialists. Installation, sales, service, excavation & concrete. Family owned and operated for 40 + years. Swimming pool inspection & tutorials offered for new homeowners. Additional Service Areas: Portions of Concord Maynard County.
Recent Review: I moved into my current home in late 2016 and discovered that Southshore Gunite built the pool and spa back in 1986 when they were located in Hanover, MA, so I got in touch with them when I needed help with the pool in the summer of 2017. We discussed a pool cover, which I ordered, and resurfacing the pool, which I didn't order right away. While waiting for the cover, I realized that I had a sizeable leak (300 gal/day) in the underground pool plumbing and arranged for SSG to come find the leak and fix it. After they didn't confirm I called and was told that they just had too many pools to close, and they couldn't fix my leak this year. They did eventually come and close the pool and install the cover. The cover seems to work; see attached photo. This spring (2018) I wanted to avoid the pool-opening rush, so I called SSG to see when would be the best time to open the pool and find the leaks. The kind woman who spoke to me got back later that afternoon, having talked to her boss, to tell me that (1) they had not built my pool (according to the building permit, Southshore Gunite did build the pool, but probably before records were computerized) (2) they only closed my pool because they expected me to resurface my pool (I guess the $6500 cover does not make me a valuable customer), and (3) they would neither open my pool this year nor help find and fix the leaks. So, I'm looking on Angie's list for pool services. I can only conclude that SSG really only wants to build new pools or resurface old ones and that anything else is a distraction. I'm guessing that they service pools they build because the owners expect it after spending several 10's of thousands of dollars. I may resurface my pool this year or next, but it won't be done by SSG.
Recent Review: Robert was very knowledgeable and professional. I investigated 4 other vendors prior to selecting American Leak Detection. They have developed sophisticated technologies in their specialty of leak detection to pinpoint a leak. Since they only do leak detection and not repair it was important that I could trust his recommendations as being objective. His analysis helped us make educated decisions on very expensive repairs so having the right answers was critical. Robert went carefully through each of his findings which was very helpful. A pleasure to work with.