The whole experience was great. I was very nervous in the beginning, as this was my first time doing a renovation, but Alessandro and his team were fantastic. The house is very old, built in 1849 with a lot of detail, but nothing phased them, and they knew how to handle everything. Everyone was very professional and friendly, and VERY responsive. Everything they were doing was explained each step of the way. when there was a question or a decision needed, they never failed to call, and Alessandro was always reachable when I had a question. The quality of work exceeded my expectations, and it was done earlier than anticipated. as an example of the quality, the new dry wall made the old floor moldings in the lounge flush with the wall, which I had assumed - they were obviously a later replacement and not very nice. to my surprise, when I got home from work the next day, not only were there new moldings, but they were nicer and a better quality than what was there previously. when I asked about it, the gentleman said "they should match the other moldings in the room". I soon learned to expect a very high level of quality. thanks to them, I'm already planning my next renovation and looking forward to it, instead of dreading it. and of course I'll be using Alessandro and his team. I have already recommended them to anyone who I hear is looking to get any kind of work done. Oh, and their prices are very reasonable, particularly given the quality of both the work and communication. I can't say there were NO surprises, but I can say that every surprise was a good one! If Angie let me give an A+, I would!