Recent Review: I had purchased a coupon for a discounted service appointment several months ago, intending to use it in the summer. When I called and made an appointment, I mentioned that I had to use it by the end of October! But the receptionist was very helpful, said not to worry and that they would always honor the coupon even if it had expired. She was also very gracious when I had to cancel the first appointment and reschedule. The electrician was punctual and very helpful. After I explained the issues, he checked things out and answered all my questions very patiently. He also took a special trip to a local Hope Depot to obtain some special equipment that we discovered that was needed for the noisy light (this after it was discovered that the source was not the bulbs but the light switch). Finishing up, the electrician promised a fee quote on some other project that I asked for (the quote was sent via email to me within a few days), and cleaned up after himself. I was very satisfied with the whole experience!