I was very pleased with the service of this company from start to finish. First, a company representative responded to the e-mail I sent through Angie's List within an hour of being sent. Mr. Ron promptly scheduled an appointment that fit within my schedule, and a company representative called to confirm the appointment the day before. On the day of the appointment, I received a call from Mr. Ron asking if it was feasible to come earlier, which it was. Mr. Ron was very pleasant and professionally attired. He inspected and cleaned my chimney, getting up on my roof and inspecting top, bottom, inside and out. Shortly after arrival, he identified a problem that I had with my fireplace that I had not communicated to him previously. He had parts on hand to repair the problem and proceeded to do so for a reasonable price. He completed the job quickly and kept my home clean while doing so. Overall, I was very pleased with the company's responsiveness, professionalism and overall customer service and expertise.