Eubank Ductwork Replacment

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Business Description: Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com.
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Business Description: Here at Affordable Cleaning & Restoration we offer all your cleaning needs. We are residential and commercial. We offer free estimates! (up to 100) miles. We go anywhere, if you're not pleased you will get your money back!
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Business Description: We are a small family run business with 4 employees. Bill is due upon completion of job. We are open to sub-contracting or at least talking about it. I am the owner and operator, and I see it is done correctly.
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Business Description: Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com.
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Business Description: We are a fully licensed and insured company with the goal to provide our customers with astonishing service and the best investment in cleaning carpets and restoring hard surfaces. We strive to ensure 100% satisfaction by providing professional, affordable high quality service. Our certified technicians are committed to continuing-education, and we provide them with the most advanced equipment in the industry. With Cope Complete Floor Care there are no surprises & no hidden charges. We'll clean your carpets or hard surface like it has never been cleaned before!
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Business Description: Smith Electric HVAC, Inc. has been serving south central Kentucky since 1975. From the start, our family owned and operated business has been based on our Christian principles of honesty, integrity, and honest work for honest pay. Our NATE certified technicians service, maintain and repair all makes and models of Heating and Air Conditioning equipment and, as a Carrier Factory Authorized Dealer, we install only top-of-the-line products. 24/7 Emergency Service Available.
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Recent Review: They did a really nice job. Very cordial and professional.
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Recent Review: The company provided excellent service. I scheduled duct cleaning prior to having new A/C installed. Their technique thoroughly cleaned the ductwork using high pressure vacuum attached to the ductwork. Pictures were taken before and after to show the effectiveness of their service.
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Recent Review: The company rescheduled me once from original date and time. The guys arrived on time and seemed professional.  They cleaned the air ducts and outside the AC unit. I sat on my deck during the time they were working.  When they left they assured me everything was working fine.  Later I discovered that they had ripped several of the registers out of the walls-damaging the drywall- apparently they didn't know how to get to the screws on the inside.  Then I discovered that 4 of the air ducts had been blown/fell off the whole system under my house.  They never said a word.  When I called to complain, I was told a manager would call me back.  That's yet to happen.  I then emailed the complaint asking for a return phone call, still nothing.  I'm very disappointed that this company won't even address my compaint and damage they caused to my house.
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Recent Review: Its hard to know whether the job was done well or not because all the ducts are hidden of course. He did spend a lot of time there so I can hope they were cleaned well. I think it should have been a two man job because it took him awhile to do the job and I think he was a bit frustrated. When it was all said and done I was a little bit annoyed that I had to pay a $15 surcharge to use my credit card. I also had to point out certain covers that were not put back on and some screws that were not reattached.

Reviews in Eubank to Replace Ductwork

FLittle Heat And Little Air
I recently experienced a duct work failure at my home. The duct work for the HVAC system in my crawlspace had collapsed. The home still has a buyer's warranty so I filed a claim with my warranty company. After some back and forth with the warranty company and the quote from my chosen contractor, they elected to have ****** Heat and ****** Air from Waco, KY bid the job. The warranty company chose to move forward with ****** Heat and ****** Air and agreed to cover $2500 of a nearly $4000 quote. ****** Heat and ****** Air completed their evaluation on October 9th and the entire repair took one month and 2 days. It was completed on November 11th. The experience with this contractor was horrible. If I had been able to go with any other choice, I would have fired them after the first week on the job. There are many major issues we experienced. The owner, *** ******, contacted me by phone to discuss arrangements and required payment of my portion up front. I found this suspicious, however, he was not getting the full amount, as the warranty company's portion is only payable on completing of the work. This was on a Friday and he assured me that someone would be by on Monday to begin tear out of the old ductwork. No one appeared until Wednesday and only after I called and pressured Mr. ****** about when someone would arrive. A technician arrived that day, went under the house for approximately 15 minutes and then came back and asked if they had priced the job yet. I remind him, somewhat gruffly, that I had already paid for the job. He seemed confused and left, saying he would be back shortly. I never saw anyone again that day. This would be a running theme throughout the job. Two technicians returned the next day, stayed for 2 hours of work and left with no explanation. Each time a technician would arrive, they would leave with either no explanation or saying they were going to get materials. They also never called to say when they were coming, just arrived at random times. During week 1, technicians were only present two days for a total of 5 hours of work. This required constant daily contact on my part with Mr. ******. Whenever I would ask when workers would be arriving, Mr. ****** was evasive or ambiguous. This process continued the first 2 weeks of the job with technicians only being present 2 days each week. During the second week, some major issues were experienced. I work night shift and my wife is home alone on weekend nights. A worker had been at my house on Friday for a few hours tearing out ductwork. At 10:45pm that night, the worker returned unannounced , pulled his vehicle into the front yard, and shut the lights off. My wife, being home alone, became frightened and phoned the police. The issue was cleared up, but I consider this a serious violation of my property and privacy. The workers did not drive marked work vehicles with a business logo and always arrived in different vehicles. My wife had no idea who this was, as it was a different vehicle from earlier that day. During the third week, I gained some insight as to why things were so awry with this company. One of the employees had not been paid for nearly a months worth of work. He showed up at my property trying to find *** ******. I asked him what the problem was and he revealed to me text messages between him and the owner, regarding my propeorty and job, that showed many internal problems at this company. The other employees verified his claims. 1. None of the employees had been paid for their work in nearly a month, some longer. Therefore, many were refusing to work. They are no supplied gas and are required to pay their own expenses. 2.Employees are not paid overtime, yet often are required to work as late as 11pm. 3. The text messages showed that this employee had been told to leave my property to go to other jobs. The messages from the owner explicitly instructed the employee to lie about this fact, saying he was leaving to get materials. Other employees verified that this is why they left as well. 4. The owner requires payment upfront because they have no general funds with which to purchase materials. Payments from one job are used to finance other jobs. I realized they given these internal issues, my job would be constantly pushed back and no real progress would be made. I notified Mr. ****** and the warranty company that I would be contacting a lawyer to abritrate a settlement for completion of work, if the job was not completed by the end of October. This is when Mr. ****** assigned a technician named ***** to the job. ***** was an excellent technician, but still had trouble completing the work as Mr. ****** frequently sent him to other jobs in areas of the state up to 3 hours away. It was explained to me, that in order to keep the business running, Mr. ****** was constantly accepting jobs he did not have adequate staff to meet. Thanks to ***** the work was completed within a more reasonable time frame, but this required him and his assistants to often come at the end of the day and work until as late as 10-11pm. No employee or customer should be subjected to work well after business hours. This was an imposition on our home life, as well as the home lives of the employees required to keep this schedule. There is no way I could ever recommend ****** Heat and ****** Air to anyone in the Central and Eastern Kentucky region. After looking over the records I kept of this job, it required approximately 36 hours of labor. This job could have realistically been completed within a timeframe of 4-5 full time days. However, this became stretched over nearly 33 days during which the coldest weather of our season began. The duct work and heat were operational by Nov. 3. We were left with three small tasks: 1. A rusted register boot needed replace. 2. The system needed refrigerant . 3. The trash needed picked up. It took near daily messages requesting these jobs be completed. At each inquiry Mr. ****** would be evasive or ambiguous or sometimes send nonsensical answers to my messages. These tasks were completed on Nov. 11th after 7 days of pressuring the owner to complete the work. I requested that I keep all scrap metal from the job to recycle, therefore I separated it out into a different area of the property. Mr. ****** arrived with no notice while we were gone, picked up the trash, and proceeded to take some of the metal I requested to keep. In summary: 1. Horrible communication 2. The owner lied frequently about when workers would arrive. Either they would arrive at times other than stated or would not arrive at all. The owner even once told me that the technician was five hours late because his son was sick. When I inquired with concern to the technician, he said that was a lie. They had acctually been sent to another job. 3. Horrible management of time and resources. Employees pulled from jobs, shuffled between jobs in an attempt to appease and stall customers. 4. Poor working conditions for the employees. 5. Very slow service. A reviewer on another site suggested the company be called Little Heat, Little Air, and Little Work. I feel this is appropriate. 6. Blaming employees for problems. Any critique was met by blaming the employee that the work wasn't being done. Everyone knows this is the sign of a poor manager and contractor. Please do not hire this contractor.
- Jeremy B....
DKentucky Air Solutions
The company rescheduled me once from original date and time. The guys arrived on time and seemed professional.  They cleaned the air ducts and outside the AC unit. I sat on my deck during the time they were working.  When they left they assured me everything was working fine.  Later I discovered that they had ripped several of the registers out of the walls-damaging the drywall- apparently they didn't know how to get to the screws on the inside.  Then I discovered that 4 of the air ducts had been blown/fell off the whole system under my house.  They never said a word.  When I called to complain, I was told a manager would call me back.  That's yet to happen.  I then emailed the complaint asking for a return phone call, still nothing.  I'm very disappointed that this company won't even address my compaint and damage they caused to my house.
- Amy S....
BTwin City Ducts
Its hard to know whether the job was done well or not because all the ducts are hidden of course. He did spend a lot of time there so I can hope they were cleaned well. I think it should have been a two man job because it took him awhile to do the job and I think he was a bit frustrated. When it was all said and done I was a little bit annoyed that I had to pay a $15 surcharge to use my credit card. I also had to point out certain covers that were not put back on and some screws that were not reattached.
- Hermine T....
AFIERS HEATING & AIR COND
The company is family owned and they have a great reputation. When I met with the owner for the estimate, I was impressed with his knowledge and he patiently answered all my questions. The installers were punctual and professional and the owner made sure that what I requested was done to my satisfaction. I have used them for annual servicing and highly recommend them for any heating and air servicing or installs.
- Deb P....
AAir-Max Heating & Cooling, Inc
All in all the work was done was nicely and quickly. The problem is not in the workmanship but the fact that I can't get a detailed invoice for the 2 jobs they have completed for me. Numerous emails have gone unanswered and the estimate I need for the insurance company has never been completed or turned into my insurance company. I'm not happy with their customer service at all.
- Yvonne R....
FSHELTON HEATING COOLING
We got maybe a year and a half out of the system before the ductwork began messing up. We called them and they said they fixed it but they didn't, and they never came back.
- Maria R....
FR&S HEATING AND COOLING
I have three vents blowing COLD air when my heater runs.  After a whopping 20 minutes and a little duct tape later the employee claimed everything was fine.  I still have three vents blowing COLD air.  I called back a few hours after the employee left when I was sure the problem was not fixed and was told that they would be back to fix it.   No show.  I called again the next day and the latest they could get to me was two days later.  NO show again.  Now when I call it goes straight to voice mail and none of my messages have been returned.
- Jennifer W....
AFEISTRITZER ELECTRIC HEATING
After talking to Mr. Feistritzer about the problem that we were having he came out to look over the heat and air system. He had to return to check the system plan. He did find a damper that was shut off and opened it. With that opened we then had more air going to the other rooms upstairs. He and his workers came out a few days later and completed the work as per the above report.
- Lisa G....
ACrutcher's Carpet Cleaning
They arrived on time and worked until it was finished.  They were neat, orderly and very professional.  I would defiantly recommend them to my closest friends and neighbors.  They are great.
- Deborah L....
ARandy Thornton Company Inc
I have had this provider install a gas pack in the past and was pleased with their service, so I contacted them and several other contractors after a water leak filled my ductwork with water and insulation. Thornton's was the only contractor (in the Murray area) to return my call and they performed the service when they said they would. Thank you Mike G. for working with me on this and getting the work done in a timely manner!
- Patti O....