I spoken with other local companies and they either weren't responsive or the level of professionalism was severely lacking. I saw Shed-I-Masters with 33 A ratings. They were out of town but it might be worth it to go with them. I was wrong! Lets start at the beginning. They arrived around 10:00 am - 10:30 am. Fine. No issue there. But, when they arrived here, there was a knock at the door and I was greeted with "we need you to move your car so we can get our truck in". Not...Hello, I am so and so from Shed-I-Masters. Were here to install your barn/shed. In fact, I had no idea who was working on my property until the owner's son came to collect the check. And, that was only because John, the owner, said to hand it to his son, also named John. They back the truck up and began unloading. Based up on my experience with some other contractors I knew I had to discuss with them what was going to actually be built. I had some conversations with John, the owner, about what I needed. I had sent John a picture of my old barn/shed and told him that I wanted them same thing but only a 10 X 10. I have a voice mail where John is inquiring of me about the paint, but he says "you wanted the same as the picture" that I sent to him. They also have on their website the following phrase..."you get to design your own shed". This is what I wanted. If I had let them put up what they wanted, I would have had 8 foot walls all the way around. Not what I wanted or asked for. So, after much discussion, and multiple calls to John, the owner, who was back in Cincinnati, the process had started moving forward. I had decided on 6' walls instead of the 4' foot walls which is what the old shed had. During the course of the day the following occurred: - While discussing what should be built, one of the guys walked over to my neighbors house ( a few feet from my drive way) as said "this is an 8' foot wall" as he was tapping on the side of their house. I actually had to ask him NOT to do this as it would probably disturb my neighbors. REALLY? I had to ask grown adults not to bother my neighbors? - While working they flipped on their music. I had to ask twice for them to turn it down so as not to disturb my neighbors. Then I had to ask them to turn it down a third time because I could hear it inside my house, and if I can hear it then my neighbors can hear it inside their house. HOW MANY TIMES SHOULD I HAVE TO ASK? They finally turned it off. - I had laid down some paneling over some new grass that was coming up and roped off another area. As I was asking the guys to walk on the paneling, one of them went around me and walked over the new grass that wasn't covered by the paneling. He was also the one that stepped over the area that I had roped off and walked on the new grass that was coming up. SHOULDN'T YOU LISTEN TO THE CUSTOMER'S REQUEST, instead of doing what you want? - I saw one of the guys, while putting up the roof, take a branch from the young oak tree in my backyard and break it. He actually bent in half and broke it. After they left I had to go out and prune it so the rest of the branch would not die. IT IS NOT YOUR PROPERTY TO DO WITH AS YOU PLEASE. - I was trying to discuss with one of the guys the what was covered under the warranty. This individual was speaking in a voice so loud that my neighbors around me could have heard him. He told me it was going to last 10 years, then 30 years, then 50 years with respect to how long the treated wood (railings) would last if they were in contact with the ground. Because he could not give me a straight answer, I continued to ask a couple more questions in an attempt to get my question answered in a satisfactory way. At one point, he went over and ripped a tag off one of the wood rails and flashed it in my face. My question was still unanswered. BUT, YOU DONT ARGUE WITH A CUSTOMER AND YOU DO NOT DISRESPECT THEM IN SUCH A WAY. The tag he flashed in my face had a bar code on it and a what the product was. Question still unanswered about the warranty. - The one person who was cleaning up the area where they took the barn down did a decent job. Although the driveway, and this falls on the team as a whole, should have been cleaned up. I shouldn't have had to do it. However, the barn could have been taken down in a more efficient and less intrusive way to my neighbors. A reciprocating saw would have been much better choice than a sledge hammer. - As they were hooking up the electrical cords, instead of walking up on someone's deck and towards the backdoor of their house, maybe try asking the customer if they know where the best place is to plug in an electrical cord. THE CUSTOMER KNOWS BETTER THAN YOU. - As I asked the owners son about painting the barn and which paint is best to use. While discussing this with him, he mentioned where I should caulk also. IF YOU KNOW IT NEEDS TO BE CAULKED, WHY NOT BRING A CAULKING GUN AND SOME CAULK. As far as the product itself, it is not too bad. I still have question about the stability and will be asking someone else, with the necessary experience, for their opinion. Another person that reviewed this company mentioned nails sticking through the plywood. This I have seen on my own barn/shed. Why the guys couldn't take the time to nail the shingles so the that the nails would go into the 2 x 4s used to frame the roof, I don't know. Sloppy. My old barn/shed did not have this issue and it was around for 30 some years. One of the doors seems to be shorter than the other and they also left a mess inside the barn for me to clean out. It seems they wanted to get the barn/shed up and just get out of there. Through all this I was still polite and even offered them something to drink a couple times. But, I felt like I had to baby sit this build team by going out there frequently to check on them and also to watch what they do. The trust definitely wasn't there. Lessons Learned: - Make sure they understand exactly what you want before they get there. Most of the barn/shed was pre-cut. - Don't trust just because they have a lot of "A" ratings. - Look for professionalism up front. If they don't have it, send them home. - Ask how they plan to proceed, in detail, with the work to be done. - Let the crew/owner/manager know your expectations up front. What will and will not be tolerated.