It was time to replace our wood shake shingle roof, and we wanted to put in an asphalt roof. We reviewed Angie's list thoroughly before selecting companies to contact for bids. Pyramid's quote came in around the middle of the pack. We told them that we were going to go with another contractor that would do the job for less, and they asked if we would go with Pyramid if they matched the lower price. We decided to go with them, as they were rated pretty well on Angie's List, and we had heard other good reviews. We mentioned to the rep that other companies had given us a quote based on more soffit vents, as the soffits on our house are too small for the typical 6? by 12? soffit vent. Since we had to use smaller vents, more were needed to achieve the necessary square feet of soffit vent area. (We learned that asphalt roofs require more vents than wood shake roofs). Pyramid responded that they would make sure that we got ?adequate and balanced? ventilation for the new roof, but I did not ask them to rewrite the bid/contract, which noted that 20 vents would be installed. It sounded like they would just make it right for the agreed upon price. They scheduled the work to fit our availability, and they did a good job on the roof and keeping things clean. We saw the project manager the first day when he dropped off his card, but did not see him again over the 4 days that it took to complete. It would have been nice to have someone check with us each day to make sure things were going well, as we did have some questions and concerns. I did call him once to ask about the handling of ventilation over a section of our house that has a vaulted ceiling, and he said he would check on it the next time he was "out there", but we did not see or hear from him. The roof was completed on a Friday, and on the next Monday a crew showed up to install the soffit vents. They quickly found out that they had only brought the 6? x 12? soffit vents, which were too large for our soffits. They came back the next day, and installed 20 of the smaller soffit vents. We asked the crew about it, telling them that other companies had indicated that we need more than 20 of the smaller vents. The crew asked how many vents we wanted. We told them that we just want what is needed for the size of our roof. A quick search on the GAF website shows that there is a formula to calculate the necessary square foot of vent space for a given amount of attic space. But, we assumed a reputable roofing company that has been in business 20 years would not need us to tell them how many vents we need to properly vent our roof and meet the shingle manufacturer warranty specifications. They proceeded to add 10 more vents, to match the number that other companies had given in their quotes. When a rep came to inspect the job, we asked him if they take the temperature in the attic to make sure that the ventilation is performing properly. He responded that their responsibility is only to cut the vents, not to make sure that they are working. We then asked him if proper ventilation is necessary to meet the shingle manufacturer's warranty, and he said that it is not (which is contrary to our subsequent findings). This came as a surprise, as we expected that having a reputable company put in new decking, shingles, and vents would come with the peace-of-mind that our new roof would qualify for the GAF warranty. When the roof was complete, there was one section of gutter that was very banged up, and was not even entirely secured to the fascia. Pyramid said that they would replace the damaged area free of charge, but said that it is a 4? gutter, which are no longer available. Since the new would be a 5? gutter, they would need to replace the entire gutter that is connected to the damaged section, which included a long section that wrapped around the garage. They asked if we would be willing to pay $300 to ?split the difference? of the labor with them. We agreed, as it seemed like a fair compromise. The gutters were replaced and painted in a timely manner. When we met to write them a check for the job, we were surprised to see that they had added $450 over the bid/contract price for the additional 10 soffit vents. We had no idea that we were going to be charged extra for those. If we had known beforehand that it was going to be $45 per soffit vent, we would likely have installed them ourselves, as most of that is labor cost. The rep did agree to split the difference on the $450. Still, paying more than the agreed upon price to get adequate ventilation for our new roof was an unpleasant surprise. It makes us second-guess our decision to go with Pyramid. The workmanship is fine, but we think they could improve their communication and customer service. This replacement was a major investment, and we believe that there are other companies (with a more pristine Angie's List rating) that are more consistent about making sure the customer is informed and comfortable every step along the way.