Recent Review: Quality Floor Refinishing was great! They were responsive and punctual. We had a little over 500 sq feet of floor refinished and it is beautiful. The carpet had been on there for years and when we pulled it up there were lots of stains, discolorations, some gaps between a few of the planks and sticky, gross carpet padding stuck to it. I had my heart set on natural floors but it did not look possible. Quality Floor Refinishing was able to make it happen. They sanded them down in a morning and trough finished them. They were able to leave them natural, which is what I wanted, and saved me the time and money for a stain. Highly recommended.
Recent Review: We had a good experience with Brazilian Direct. They came in and got the job done. They weren't on their cell phones or running back and forth, wasting time. They worked really good as a team, together. They were responsive to what I wanted. They were prompt and exactly on time.
Recent Review: My experience with Creative Carpet & Flooring was great. Steve, our flooring specialist, was very knowledgeable, professional, and provided helpful information throughout the process making it a stress-free home renovation project for me. Steve made sure we picked a floor that would fit our needs and that would look great. Juan and his team were highly skilled, professional and timely and worked hard to finish the job during the timeframe set up which was an important aspect to me. My floors look amazing!!! I highly recommend stopping by to see Steve for any of your flooring and carpeting needs.
Recent Review: The timelines we were given for delivery and and installation were accurate and prompt. The workers were very efficient. They moved the furniture before and after the installation, hauled away the old carpet and were very neat. The floor is absolutely gorgeous. I LOVE how my living room and dining room look. I am looking forward to next spring when I can have my family room done.
Recent Review: It went well, I got five quotations for my project, and My Royal Flooring offered the very attractive price. Sal is very professional person, and took care of customer very well. I will hire them again.
Recent Review: The work was done in a timely fashion and workers were on time and thorough. The finished work is beautiful and I am very pleased and would definitely have them come back and install hardwood flooring in the other rooms.
This was not a desirable experience. Before I discuss what went wrong I would like to discuss what went right. I truly believe that Service Doctor (SD) would have worked on this issue until it was completely to my liking and satisfaction. Everyone was very professional. My sales rep Jeff Smar was very courteous and helpful. Randy (the owner) bent over backwards to try and make my experience a positive one and to help make up for any short comings. Everyone was extremely nice! What went wrong? Firstly, I was not aware that the job was going to be subcontracted. I?m not sure if that should matter or not but I thought SD would be doing the work. I felt this caused a disconnect as the great organization I was dealing with would not be working for me directly and the sub-contractors could not speak English. The issues started with the job being quoted differently then was discussed in person. Then later additional costs were presented. Randy was very understanding and added all discussed extras for the cost of the quote. So he stood behind customer satisfaction. The work was done. All looked great except one part. Disappointment because I had scheduled the work for when my family was on vacation. They had an entire week to get it right. SD sent the sub-contractors out to patch the bad section of the floor. I said I would be fine if it was seamless and could not tell a difference in quality. Unfortunately you could tell. So they came out again to do the entire floor. This was very inconvenient because I have 2 kids and a dog to worry about. Floor looked fairly good this time even though there were parts that I wasn?t very happy about. But now there was an accident when SD was replacing my refrigerator and now there was a deep scratch/groove in the brand new floor. SD came out to ?fix? the scratch/groove and left an unacceptable mark on the floor. Now we scheduled for them to come out again to redo the floor while we were on vacation. Note it?s now been two months that my house has been in upheaval (part SD part because of my personal preference for scheduling). Again we would be gone for a week. I asked that the floor be perfect (within reason) when we got back. They had a week to make it right. This time there were visible waves throughout the floor and lighter patches in sections. We are not happy with the quality of this job but at this point we really are willing to live with it as our house has been in disarray for two months. It is unfortunate that the floor could not be done to our liking (which I don?t consider nit-picky or excessive). But after many attempts (two of which had a week span while we were not home) it certainly doesn't seem like we are going to receive the floor we wished. It?s just too hard to get the kids out of the house for a day, find a place for the dog (and keep him tame for two weeks while the floor is hardening) and worry about our toddler?s breathing (asthmatic) while odors of the floor protection dissipate. That?s why having the work done during our vacations was so desirable. That said we lived with what was done. Again Randy was great and discounted my cost in a desire to make me happy. Furthermore, he also credited me funds toward future work. That said I will be sure to ask if the work is being subcontracted. I am fully confident that should I have wanted to continue to get this right that they would have worked on the floor until it was good. I just can?t go through it anymore and we are trying to have a Fourth of July party and will have people in our home. I don?t think I am an unreasonable person but I did expect a perfect floor from the professionals. Perhaps subcontracting is not the way to go? I think neither customer nor vender is very happy in this situation. I didn?t get the floor I wanted and SD most likely did not make a profit (if they didn?t lose money).
- Richard M....
ARoland's Hardwood Floors Inc
The work was done in a timely fashion and workers were on time and thorough. The finished work is beautiful and I am very pleased and would definitely have them come back and install hardwood flooring in the other rooms.
- Beatrice S....
ARoland's Hardwood Floors Inc
It went very good. He did nice work he was very professional. He gave us a verbal estimate, I would have prefferred to get a written estimate but when it was all done it ended up being less then expected. His workers were courteous they cleaned up after all the work was completed. He was able to match our existing hardwood floors. Pleased with the services provided.
- Chris B....
AFLOORS & MORE BY JIM COX
Great work at a great price. The contractor was continually on the look-out for ways to save me money. And the end result is beautiful.
- Elizabeth L....
AFLOORS & MORE BY JIM COX
Jim is fantastic. He and his team removed carpeting from two bedrooms and three closets in our house and installed hardwood. They were punctual, professional, and highly skilled. He actually came over to give me a quote on the same day I called him. His prices are very reasonable; we actually ended up paying less than we expected. He explained all the work completely and even made suggestions that I hadn't thought of that GREATLY improved the look of our master closet. He and his team are "above and beyond" skilled workers, and I would hire them again in a heartbeat. Thanks, Jim!!
- Sarah D....
ABanter Floor & More
Everything was fabulous. I walked in there with the name of the floor manufacturer. Banter Floor & More actually did not carry that product, but they got right on it and carried the product. Their price was better than that of the floor manufacturer. The installers, even though they were a bit rough around the edges, did a great job. One of the interior designers there was a fabulous resource. She really helped me in designing my kitchen. The price and the service were great. Everything was on time and there were no delays or any problems. The installers were simply fabulous. It was a fabulous experience altogether.
- Chris M....
AC R Flooring
Everything was great! The crew was very professional, arrived on time for the appointment, and kept me fully informed of the work's progress. Furthermore, they completed the project in a timely manner and cleaned up after themselves which I appreciated. They did such a good job, in fact, that I've recommended them to friends.
- Paula F....
ABanter Floor & More
They were great. They were quick to respond to my call and were willing to help solve my problem, which was great. A lot of companies would have turned me down. The big company ended up resolving the situation but I plan on using Banter for future projects.
- Connie S....
AQuality Floor Refinishing
Quality Floor Refinishing was great! They were responsive and punctual. We had a little over 500 sq feet of floor refinished and it is beautiful. The carpet had been on there for years and when we pulled it up there were lots of stains, discolorations, some gaps between a few of the planks and sticky, gross carpet padding stuck to it. I had my heart set on natural floors but it did not look possible. Quality Floor Refinishing was able to make it happen. They sanded them down in a morning and trough finished them. They were able to leave them natural, which is what I wanted, and saved me the time and money for a stain. Highly recommended.
- Tien D....
BQuality Floors Of America
Workers very friendly and polite and on time. Discovered dents in the floor that had to be repaired. Workers never laid protective tarp or paper on the floor over the newly laid floor and were walking on it constantly. Several nail holes were left without putty that I had to apply myself. Upon completion a basic floor cleaning was done. It took hours of work to clean up myself. No attempt was made to cover furniture, dust everywhere.